HR & Talent Specialist

POP MART; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading global designer toy company seeks an HR & Talent Specialist in London to manage recruitment for new store openings and enhance HR operations. Candidates should possess a degree in HR-related fields and 3+ years of experience in high-volume recruitment. This role offers opportunities in a fast-paced environment that values creativity. Competitive benefits include a bonus scheme and professional development programs.

Benefits

Monthly appreciation gifts

Structured bonus scheme

Employee Assistance Programme

Training and development programmes

Regular team events

Qualifications

• 3+ years of experience in HR focusing on retail hiring.
• Proven ability to deliver high-volume recruitment on deadlines.
• Strong understanding of UK employment law.

Responsibilities

• Lead end-to-end recruitment for retail teams.
• Manage employee relations and case management.
• Maintain accurate employee records complying with UK law.

Skills

Communication Skills

Interpersonal Skills

Organizational Skills

Education

Degree in Human Resources or related field

Tools

HRIS

ATS

Job description

Overview

HR & Talent Specialist - UK

Industry: Designer toys and collectible pieces

Location: Canary Wharf, London

Job type: Full time Permanent

About POP MART

POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.

POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.

For more information, please visit www.popmart.com and our LinkedIn Career page.

What to Expect

POP MART is a fast-paced company with a young and multicultural team where you can expect to:

• Contribute to a fast-growing European business that combines retail, art, and creative storytelling
• Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences
• Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas

Benefits

POP MART offers our employees:

• Monthly appreciation gifts featuring our latest POP MART designs
• A structured bonus scheme linked to company and individual performance
• Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
• Training and development programmes that build both professional skills and creative thinking
• Regular team events that bring our people together to share ideas and celebrate our work

The Role and Candidate

POP MART is seeking a hands-on and driven HR & Talent Specialist to support our rapid retail expansion across the UK. The role is heavily focused on recruitment for new store openings and employee relations case management, while also strengthening day-to-day HR operations.

The successful candidate will play a central role in building our retail teams, ensuring smooth hiring processes, and supporting managers with people issues. This is an excellent opportunity for someone who enjoys a fast-paced environment, balancing high-volume recruitment with frontline HR casework.

Responsibilities

Talent Acquisition & Store Expansion

• Lead end-to-end recruitment for retail teams, including planning, sourcing, interviewing, and onboarding
• Manage high-volume recruitment for new store openings, including recruitment days, assessment centres, and seasonal ramp-ups
• Partner with retail managers to define headcount needs and deliver talent pipelines on time
• Build talent pools and maintain relationships with candidates to support future growth
• Promote POP MART’s employer brand to attract strong retail talent in a competitive market

Employee Relations & Case Management

• Act as the first point of contact for employee queries and workplace issues within retail teams.
• Support the HR Manager in handling ER cases, including performance management, absence, grievances, and disciplinary procedures
• Ensure ER cases are managed fairly, consistently, and in compliance with UK employment law
• Coach and guide store managers on people management practices to reduce ER risks

HR Operations & Compliance

• Maintain accurate employee records and ensure compliance with UK employment law and GDPR
• Support HR processes such as contracts, policy reviews, and audits
• Prepare reports on recruitment activity, turnover, and ER trends to support decision-making

Onboarding & Engagement

• Deliver onboarding programmes to ensure smooth integration of new retail hires
• Support employee engagement initiatives and assist with follow-up action planning
• Contribute to building a positive workplace culture across retail and office teams

Required Qualifications

• Degree in Human Resources, Business Administration, or a related field
• 3+ years of experience in HR or recruitment, ideally with exposure to both retail hiring and ER case management
• Proven ability to deliver high-volume recruitment within tight deadlines
• Solid understanding of UK employment law, particularly in relation to ER cases
• Strong communication and interpersonal skills, with the ability to influence and build trust
• Highly organised, with the ability to manage multiple priorities in a fast-paced environment
• Professional, discreet, and confident in handling sensitive information
• Fluent in English, both spoken and written

Desirable but Not Essential

• Previous experience in retail, hospitality, or another high-volume, customer-facing industry
• Experience supporting store openings or multi-site operations
• Familiarity with HRIS, ATS, and recruitment platforms

If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.