HR Support Specialist - Cantonese - Penang

Teleperformance; Dunoon; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading support services company is seeking a dedicated People Support Specialist in Dunoon, Scotland. The role involves guiding employees through HR policies and providing assistance with payroll and benefits. Ideal candidates have over 3 years of experience in HR support, proficiency in Workday HCM, and strong communication skills in English and additional languages. The position offers an opportunity to work in a dynamic environment where your problem-solving skills will be essential.

Qualifications

• At least 3 years of experience in employee support.
• Strong grasp of HR policies, benefits, payroll, and HRIS.
• Excellent written and verbal communication skills in English and Cantonese (or other required languages) at a C1 level or higher.

Responsibilities

• Serve as a knowledgeable resource for employees, providing support via phone, email, or chat.
• Address and resolve inquiries related to pay, time away, leave, and benefits with accuracy and confidentiality.
• Utilize critical thinking to analyze and resolve moderately complex and sensitive issues.

Skills

Attention to detail

Communication skills

Problem-solving

Tools

Workday HCM

ServiceNow

Job description

Overview

• We are looking for a detail-oriented and dedicated People Support Specialist to join our team based in Penang, Malaysia. As the first point of contact for employees, you will provide high-quality support, guiding them through company policies, benefits, payroll, and HR systems.

Qualifications

Job Requirements:

• At least 3 years of experience in employee support with a strong grasp of HR policies, benefits, payroll, and HRIS.
• Proficiency in Workday HCM or other HRIS platforms is required.
• Excellent written and verbal communication skills in English and Cantonese (or other required languages) at a C1 or higher level.
• Fluency in other languages highly preferred (Spanish, Italian, Vietnamese, Korean, Japanese, German, etc.).

Responsibilities

(May perform other duties as requested that may not be specifically addressed in this document)

Responsibilities and Accountabilities

• Serve as a knowledgeable resource for employees, providing support via phone, email, or chat.
• Address and resolve inquiries related to pay, time away, leave, and benefits with accuracy and confidentiality.
• Leverage your expertise in Workday HCM and ServiceNow case management tools to manage employee support cases effectively.
• Utilize critical thinking to analyze and resolve moderately complex and sensitive issues.
• Ensure compliance with company policies and procedures while assisting employees.