HR Support Officer (SAMpeople)

Arbor Education; Wakefield; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading education technology provider in Wakefield seeks an HR Support Officer to deliver administrative support for its HR services. The role requires managing the FusionHR ticketing system, drafting and amending contracts, and ensuring all regulatory clearances are processed efficiently. Candidates should have previous HR experience, strong communication skills, and proficiency in Microsoft applications. The company offers a supportive team environment and benefits such as 25 days annual leave and flexible working options.

Benefits

25 days annual leave (plus 8 days Bank Hols)

Birthday off

BUPA Healthcare Cashback plan

Pension Scheme

Ongoing professional development opportunities

Flexible working options

Qualifications

• Experience of working in a busy office environment.
• Previous HR experience.
• A good team player, who can work effectively with a range of stakeholders.
• Previous experience of drafting policies, procedures, HR documents.
• High levels of integrity, honesty and credibility.
• Excellent communication and interpersonal skills.
• Experience in Microsoft packages – Excel/Word/Outlook/databases.

Responsibilities

• Provide timely and effective operation of an administrative support service for the HR team.
• Manage the FusionHR ticketing system, including checking appointment details.
• Draft and amend contractual terms, issuing new contracts.
• Liaise with relevant contact person(s) at the client base.

Skills

Office environment experience

HR experience

Team player

Policy drafting

Integrity and honesty

Excellent communication

Microsoft Excel/Word/Outlook

Understanding of employment law

Problem solver

Job description

Location

Wakefield

Salary

up to £25,500

About us

At Arbor, we’re on a mission to transform the way schools work for the better.

Central to this mission is equipping Schools with the technology and support to address any challenges they may face, so expanding our product suite and enhancing our customer offering has become an essential priority.

One of these many products is SAMpeople, a cloud based software platform for schools to give them a one-stop shop for their people management.

SAMpeople are Education people specialists; we have a team of leaders who have all worked in education for many years and understand the business challenges that schools and MATs have to deal with day in and day out.

At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn.

About the role

The HR Support team at SAMpeople is fundamental to the successful operation of our HR services, which benefit over 1,800 schools and trusts. This team ensures the smooth, compliant, and timely delivery of critical administrative processes. Their focus is on high-volume administrative support, including managing the FusionHR ticketing system, preparing and issuing staff contracts and amendments, and ensuring all regulatory clearances are processed efficiently, such as DBS and Occupational Health checks. The team also takes responsibility for new client set-up and liaising with the client base.

We are looking for a collaborative and people-centric HR Support Officer to join our HR team and provide timely and effective operation of an administrative support service for the HR team. The remit and focus of the role is to manage our FusionHR ticketing system, draft and amend contracts, and support the administration of our investigation service. It’s a broad and exciting role, so we’re looking for someone up for a challenge – if you’re proactive and have a keen eye for detail, this is the role for you.

Core responsibilities

• Provide timely and effective operation of an administrative support service for the HR team.
• Responsibility for the FusionHR ticketing system including managing, checking details of all notifications of appointments from schools, salary assessments and pensions records, in order to prepare contracts for new members of staff using the appropriate client templates.
• Responsibility for drafting and making amendments to contractual terms, issuing new contracts or change letters as necessary.
• Adhering to Service Level Agreement timescales eg. 2/4 hour, 2/4 day turnaround.
• Liaising with the relevant contact person(s) at the client base.
• Administer new client set up on ticket system, liaising with clients. Ensuring the administration of welcome packs for new clients, renewals for existing clients and setting up new files.
• Ensure that all tickets relating to payroll are forwarded to our payroll providers on behalf of the client, and in accordance with agreed timescales.
• Ensure all DBS checks are processed appropriately in accordance with agreed timescales.
• Ensure all occupational health checks / reports are processed, clinics and appointments scheduled and clients are updated on progress.
• Ensure all counselling referrals are processed in a timely manner.
• Assist with training administration – producing delegate packs, booking delegates onto courses.
• Ensure the telephone is answered promptly and in accordance with the company policy, taking appropriate action and notifying the relevant person(s) as required.
• Maintain and update the Capsule database in accordance with company processes.
• Keep updated with changes to employment legislation affecting terms and conditions of employment.
• Draft model policies and procedures, flowcharts as requested for businesses and schools and MATs.
• To support the administration of the investigation service to clients.
• Undertake ad hoc administrative project work to support the growth of the business.

About you

• Experience of working in a busy office environment.
• Previous HR experience.
• A good team player, who can work effectively with a range of stakeholders.
• Previous experience of drafting policies, procedures, HR documents.
• Experience of preparing contracts administration and payroll.
• High levels of integrity, honesty and credibility.
• Excellent communication and interpersonal skills.
• Experience in Microsoft packages – Excel/Word/Outlook/databases.
• Working knowledge of HR management, an understanding of employment law and an appreciation of HR’s role in business, development and organisational strategy.
• Highly motivated, confident, ‘can do’ problem solver and self‑starter.
• Experience of education sector contracts administration would be desirable.
• Experience of supporting occupational health administration would be advantageous.

What we offer

The chance to work alongside a team of hard‑working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

• 25 days annual leave (plus 8 days Bank Hols).
• Your birthday off.
• BUPA Healthcare Cashback plan – following successful completion of probation.
• Pension Scheme.
• Ongoing professional development opportunities – we can offer supported study and potential funding for external qualifications.
• A cracking team to work with!
• Flexible working – we can offer part time or term time hours to suit you and your family.

Interview process

1. Phone screen
2. 1st stage
3. 2nd stage

We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at [e-mail].

Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.

Arbor Education is an equal opportunities organisation

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive – whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.

Refer a friend

Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: [e-mail].

Please note: We are unable to provide visa sponsorship at this time.