HR & People Operations Coordinator

Financial Ombudsman Service; Greater London; Hybrid; GBP 28,000; Full time

Job summary

A public service organization in London is looking for an HR Representative to provide exceptional support and resolve HR queries. The successful candidate will manage HR processes from contact to resolution, ensuring quality service. With a hybrid work policy, this role requires strong communication and problem-solving skills. You'll join a values-led team committed to creating a supportive environment where you can contribute to shaping HR functions and employee experiences.

Benefits

25 days holiday entitlement

Generous pension

Private medical insurance

Employee Assistance Programme

Career development opportunities

On-site gym

Well-being resources

Qualifications

• Proven experience in a fast-paced customer-focused environment handling high volumes of queries.
• Experience managing HR-related queries from contact to resolution.
• Strong written and verbal communication skills adaptable to different audiences.
• Track record of managing multiple priorities and meeting deadlines.
• Ability to identify process improvement opportunities.

Responsibilities

• Be the first point of contact for delivering HR support.
• Prepare contracts and manage flexible working requests.
• Maintain a high-quality customer-focused HR support service.

Skills

Employee Relations

Benefits Administration

Human Resources

Communication Skills

Problem-Solving

Job description

A public service organization in London is looking for an HR Representative to provide exceptional support and resolve HR queries. The successful candidate will manage HR processes from contact to resolution, ensuring quality service. With a hybrid work policy, this role requires strong communication and problem-solving skills. You'll join a values-led team committed to creating a supportive environment where you can contribute to shaping HR functions and employee experiences.