HR Operations Manager

UK Power Networks; London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading energy network operator is seeking an HR Operations Manager to lead a team in London, Crawley, or Bury St Edmunds. The role involves managing HR advisory services, developing HR policies, and ensuring compliance with employment law. Candidates should be CIPD qualified or hold an employment law qualification and have a strong track record in people management. This position offers competitive salary and benefits, including a bonus and flexible working arrangements.

Benefits

Car allowance

25 days of annual leave

Private medical cover

Personal pension plan with employer contribution

Discounted gym memberships

Qualifications

• CIPD qualified or hold an employment law qualification.
• Strong experience in people management and casework.
• Ability to work with stakeholders at all levels.

Responsibilities

• Manage a team of HR Advisors to deliver HR services.
• Resolve employment cases in line with policies.
• Develop and implement HR policies and procedures.

Skills

People management

Employment law application

Stakeholder relationship development

Continuous improvement practices

Education

CIPD qualification or employment law qualification

Job description

Overview

Are you ready to take the next step in your HR career and make an impact at one of the leading energy network operators in the UK? We are looking for an HR Operations Manager to join UK Power Networks and lead a dynamic team dedicated to excellence in people management and employee experience. This permanent role will see you working from our London, Crawley, or Bury St Edmunds offices, with the flexibility to blend office and remote working after your probation.

Responsibilities

• Partner with the Head of HR Operations and manage a team of 13 HR Advisors across the operational footprint to deliver high-quality HR advisory services.
• Resolve employment cases efficiently in line with company policies, procedures, and employment law; conduct accurate employee administration; ensure advisory activities meet high standards.
• Analyse HR data and the nature and frequency of employment cases to help line managers pro-actively reduce issues.
• Lead the development, implementation, and maintenance of compliant HR policies and procedures that reflect our Vision and Values.
• Act as a technical lead for new employment legislation, overseeing necessary changes and ensuring successful communication and training throughout the business.
• Support the Health and Wellbeing Manager in delivering Occupational Health and Employee Assistance Programme (EAP) provisions, including managing contract elements and collaborating on complex cases.
• Build relationships with stakeholders at all levels (senior HR leaders, trade unions, legal experts) to foster a collaborative and motivating work environment.
• Use service metrics and continuous improvement practices to drive the HR Advisory service forward.

Qualifications and experience

• CIPD qualified or hold an employment law qualification.
• Strong track record in people management, casework, and continuous improvement.
• Ability to develop relationships with stakeholders across the organization, from senior leaders to external partners.
• Experience applying employment law and managing complex cases with a focus on safety and compliance.

Location and working arrangement

London, Crawley, or Bury St Edmunds offices with the flexibility to blend office and remote working after probation.

Benefits

• Competitive salary dependent on experience.
• Car allowance and a flexible benefit fund; 10% annual bonus.
• 25 days of annual leave plus bank holidays; private medical cover; personal pension plan with up to 10% employer contribution.
• Additional perks: tenancy loan deposit scheme, season ticket loan, and tax-efficient schemes for cycling, home tech, and green car leasing.
• Switched On discounts at hundreds of retailers, discounted gym memberships, and comprehensive occupational health support.
• Reservists: additional 18 days of full-paid leave and 22 unpaid days.

How to apply

If you are CIPD qualified or hold an employment law qualification and have a strong track record in people management, casework, and continuous improvement, this is your chance to shape the future of HR at UK Power Networks. Ready to make a difference? Apply by 21/09/2025. Click apply to be directed to our careers page to view the full job description.