HR Officer - GLA14135

Glasgow; Glasgow; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A local government organization in Glasgow is seeking an HR Officer to provide expert guidance and manage complex HR cases. The role involves supporting a team of HR Advisors, leading service improvement initiatives, and promoting best practices in HR. Ideal candidates will have broad HR experience and be committed to customer-focused service delivery while being able to work in a hybrid model.

Qualifications

• Experience in complex case management within HR.
• Commitment to continuous improvement and customer-focused service delivery.

Responsibilities

• Provide expert HR guidance to management.
• Manage complex HR cases in a unionised environment.
• Support HR Advisors and lead improvement initiatives.
• Deliver training and shape policy development.

Skills

Broad HR experience

Excellent communication skills

Strong influencing skills

Proven digital literacy

Relationship-building skills

Ability to manage multiple priorities

Education

Relevant HR qualification (or working towards)

Job description

Job Description

About the Role

We're recruiting for a skilled and experienced HR Officer to support our busy HR Team within Education Services. If you're passionate about delivering high-quality HR support and guidance and have proven experience of improving HR service delivery, we want to hear from you.

The role includes

• Providing expert HR guidance to Heads of Establishment across the city
• Managing complex cases in a unionised environment
• Supporting and advising a team of HR Advisors
• Leading and contributing to HR service improvement initiatives
• Promoting best practice through training delivery and helping to shape policy development

What you'll bring

• Broad HR experience with an emphasis on complex case management
• Excellent communication and relationship-building skills
• Ability to manage multiple priorities in a fast-paced environment
• Proven digital literacy and data analysis capabilities
• Strong influencing and negotiation skills
• A commitment to continuous improvement and customer-focused service delivery

Hybrid working is available in this role. If you're shortlisted for the post we look forward to telling you more about our approach to ensuring the needs of the service are met along with the flexibility to manage and maintain your work life balance.

We are committed to supporting the successful candidates with their future career pathway through their development and success in the post. Ideally, you will be in possession of, or working towards, a relevant HR qualification.

If you would like to have a confidential conversation with us about the roles on offer, please contact Karen Strachan, HR Manager, at [e-mail] or on 07788 568686. Interviews will take place week commencing 22 September 2025.

Application Packs

The following alternative Application Packs can be requested in other format for example, Braille, Audio and other languages. To request an alternative Application Pack please phone [phone]. Packs will be posted out to you 2nd class within 3 working days of receiving your telephone request. Please note the closing date of the job advert if requesting this to ensure that you give yourself plenty of time to complete your application form and return to us.

Further Information

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see

GCC Job Evaluation

For further information about working for us please refer to our website GCC HR Policies