HR Officer

ISS; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facility management company in the UK seeks an experienced HR Advisor to provide expert advice, manage employee relations, and support HR processes. The candidate should have strong advisory skills, a solid understanding of employment law, and proficiency in Microsoft Office. The role involves fostering a positive workplace culture and handling sensitive information with discretion. An HR qualification or one in progress is preferred, and the company is committed to inclusivity and support for diverse candidates.

Qualifications

• Strong HR advisory experience with the ability to influence managers.
• Solid understanding of employment law and HR best practices.
• Excellent interpersonal and communication skills; confident in customer-facing situations.

Responsibilities

• Provide expert HR advice to managers and employees.
• Manage employee relations cases, including investigations.
• Support service heads to ensure HR processes are followed.

Skills

HR advisory experience

Interpersonal skills

Problem-solving

Confidentiality handling

Customer-facing communication

Education

HR qualification or pursuing one

Tools

Microsoft Office

Job description

Job Description

This is a hands‑on, operationally‑focused role where you will work closely with managers to influence decisions, foster a positive and inclusive workplace culture, and ensure compliance with both legal requirements and company standards.

You will also play a key part in supporting organisational change, managing employee relations matters with discretion, and acting as a trusted HR partner to colleagues and stakeholders at all levels.

Key Responsibilities

• Provide expert HR advice and guidance to managers and employees on performance management, employee relations, and policy interpretation.
• Manage employee relations cases, including investigations, grievance and disciplinary processes.
• Support service heads to ensure HR processes are followed consistently.
• Assist with recruitment, onboarding, and reference checks.
• Maintain accurate HR records and employee databases.
• Coordinate and deliver HR‑related training programs.
• Support employee engagement initiatives to foster a positive workplace culture.
• Provide guidance on compensation, benefits, and HR best practices.
• Stay current on employment law and legislative changes to ensure compliance.

Professional and Personal Competencies / Qualifications

• Strong HR advisory experience with the ability to influence managers.
• Solid understanding of employment law and HR best practices.
• Excellent interpersonal and communication skills; confident in customer-facing situations.
• Ability to handle sensitive and confidential information with discretion.
• Strong problem-solving and conflict resolution abilities.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• HR qualification or working towards one in Human Resources, Business Administration, or a related field.
• Flexible, detail-oriented, and professional approach.

The Company

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.