HR Advisor

Pertemps; Reading; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading company in the UK is seeking an HR Advisor to join their People Advice Service team in Reading. The role involves providing front-line advisory support on People policies and processes, managing queries, and coaching employees and managers. With a competitive salary and excellent benefits, this position offers a meaningful opportunity to contribute to a sustainable future.

Benefits

26 days holiday, increasing to 30 with service

Generous Pension Scheme through AON

Health and wellbeing benefits

Qualifications

• Experience in a remote, high-volume HR Advisory service.
• Knowledge of People policies and procedures.
• Ability to manage challenging stakeholders.

Responsibilities

• Providing front-line advisory service for People policy and process queries.
• Managing simpler ER cases and maintaining case management records.
• Coaching managers and employees on self-service.

Skills

Customer-focused

Excellent communication skills

Highly organized

Active listener

Job description

The HR Advisor will play a critical role in the People Advice Service team, responsible for providing front-line People policy and process advice to all Thames Water employees and managers. This role requires someone confident, customer-focused, with strong knowledge of People processes, policies, and systems.

What you’ll be doing as a HR Advisor

1. Providing a professional front-line advisory service supporting employees and managers with People policy, process, and system queries, aiming to resolve as many issues at first contact as possible.
2. Offering customer-focused advice via inbound calls and email.
3. Coaching line managers and employees to find information in the People Portal and FAQs to support self-service.
4. Raising cases in ServiceNow when questions cannot be quickly resolved.
5. Uploading and actioning daily short-term and long-term sickness reports in line with the process each morning.
6. Collaborating with wider teams.
7. Managing simpler ER cases, as agreed with the HR Advisory Team Leader.
8. Maintaining clear, concise case management records in line with GDPR.
9. Attending training and updates on system, policy, process, or procedure changes.

Location and Working Pattern

Base Location: Reading - Hybrid

Working Pattern: 36 Hours

What you should bring to the role

1. Experience in a remote, high-volume HR Advisory service using a similar model.
2. Customer-focused with detailed knowledge of People policies and procedures.
3. Highly organized and responsive, capable of handling a high volume of queries daily.
4. Confident, tenacious, with ownership of issues to resolution.
5. Experience managing challenging stakeholders.
6. Active listener, inquisitive, able to coach managers and employees to self-serve or escalate.
7. Excellent communication skills, adaptable to all levels.

What’s in it for you?

• Competitive salary up to £35,000, depending on experience.
• 26 days holiday, increasing to 30 with service, plus bank holidays.
• Generous Pension Scheme through AON.
• Benefits supporting health, wellbeing, and finances, including health MOTs, physiotherapy, counselling, Cycle to Work, shopping vouchers, and life assurance.

About Thames Water

We’re the UK’s largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future, helping our customers, communities, people, and the planet thrive. Join us if you’re passionate about making a difference and contributing to a sustainable future.

Our Values and Opportunities

We’re a diverse, rewarding place to work, offering fast-tracked career opportunities, flexible working, and excellent benefits. Whether in call centres or labs, we seek passionate individuals eager to improve and innovate.

Join Us

If you seek a meaningful career where you can impact millions and help protect water resources, we’re here to support you. We value diversity and inclusion and strive to remove barriers to success. Support is available throughout the recruitment process.

During crises, we rally to support our customers, and as part of Team Thames, you may have opportunities to serve as an ambassador on the frontline, with full training provided.

Note: Due to high application volumes, we may close the advert early. Apply promptly to avoid missing out.