HR Administration Assistant

Sodexo; Salford; Hybrid; GBP 27,000; Full time

Job summary

A global service provider is seeking a detailed-oriented HR Admin Services Assistant for a 12-month fixed-term contract in Salford. The role involves providing administration and advisory support to HR, managing customer inquiries, and ensuring high levels of customer service. Candidates must exhibit strong communication skills and proficiency in Microsoft Office. This hybrid position offers a competitive salary of £26,208 and various benefits.

Benefits

Sodexo retirement plan

Discounts to over 1,900 brands

Gym discount

24/7 employee assistance programme

Qualifications

• Strong resilience and a solution-oriented mindset.
• Ability to manage tight deadlines and prioritize workload.
• Confidentiality awareness and strong data entry skills.

Responsibilities

• Provide efficient HR administration services to customers.
• Improve service delivery based on customer feedback.
• Manage workflow and ensure service request accuracy.

Skills

Customer service orientation

Attention to detail

Time management

Verbal communication

Written communication

Proficient in Microsoft Office

Job description

Overview

We are recruiting for a HR Admin Services Assistant to join our HR team for a 12 months fixed term contract in Salford, Manchester. As a member of the HR Shared Service Centre team, you will work closely with colleagues in and outside of the department providing Administration & Advisory support to the business which is efficient, responsive and customer focused. To be successful in this role you will have a solution orientated mindset, appetite to learn, strong resilience and the desire to get stuck in. You will be well supported and given the opportunity to develop your skillset and knowledge of HR. You will work to tight deadlines so your ability to manage your time will be essential and as the first point of contact for our employees and customers, you will be confident managing telephone queries and communicating verbally. Your attention to detail will need to be spot on to ensure 100% accuracy of data and you will be comfortable using Microsoft Excel and Word. Hours are 7.45 - 4.15pm or 8.45am - 5.15pm - these are alternated weekly; everyone finishes at 4.15 on Friday. This role is a hybrid role based in the office however with the opportunity to work from home a couple of days a week.

Responsibilities

• Provide a helpful, highly responsive, efficient and customer friendly HR Administration service to all PeopleServices customers via phone, email & Webchat functions
• Work to continually improve the service provided to our customers
• Management of individual and team workflow to ensure all service requests are managed to meet / exceed agreed SLA's
• Ensuring all service requests are logged accurately in the PeopleServices workflow system
• Seek support from HR Leads for advice with complex queries, escalating any potential issues to HR Team Leader
• Provide support to the wider business for general HR related queries and team specific process queries
• Good verbal and written communication skills including an excellent telephone manner
• Strong attention to detail with an ability to identify improvement areas in processes, service and customer experience
• Awareness of goals and standards, with ability to follow tasks through to ensure quality and PeopleServices standards are met
• Well organised with ability to work accurately to tight deadlines
• Strong understanding and respect for confidentiality
• Accurate keyboard and data entry skills with excellent attention to detail
• Able to work cooperatively within a team and on own initiative
• Proficient user of Microsoft Office programs

About Sodexo / Benefits

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We’re all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

£26,208.00. Working with Sodexo is more than a job; it's a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.