Housing Systems Officer

North Kesteven District Council; Peacehaven; On-site; GBP 34,000 - 38,000; Full time

Job summary

A local government authority is seeking a Housing Systems Officer to develop and optimise their NEC Housing System. This role will involve implementing and maintaining the system, delivering user training, and ensuring data quality and compliance. The ideal candidate will have strong IT and project management skills with experience in NEC Housing or similar applications. Attention to detail and communication skills are crucial. This full-time position offers a salary of £34,434 - £37,280 per annum.

Qualifications

• Proven experience in NEC Housing or similar systems is advantageous.
• Experience with BACS Direct Debit Regulations is advantageous.

Responsibilities

• Implement and support the configuration, maintenance, and development of NEC Housing.
• Deliver training and documentation to staff to maximise system use.
• Administer system security, updates, and user support.
• Drive data quality and compliance with Regulatory Standards.
• Administer Direct Debits.

Skills

IT skills with applications background

Data handling skills with Excel

Project management experience

Excellent written and oral communication

Problem solving skills

Tools

NEC Housing System

SQL

Job description

Housing Systems Officer – Full-time (37 hours) – Permanent – Grade C1 - £34,434 - £37,280 per annum

North Kesteven District Council is seeking an experienced Housing Systems application specialist to develop and optimise our NEC Housing System. In this pivotal role, you will be responsible for enhancing a wide range of NEC Housing modules from Repairs, Rents, Housing Mobile, and Compliance modules. You will drive innovation, ensure system integrity and deliver the Housing and Property ICT Plan for service improvements that benefit our tenants and officers. You will provide system support to users, including creating and maintaining user accounts, ensuring service continuity with day‑to‑day tasks, rent year‑end processing, and working with the software supplier to identify and develop service enhancements.

Job Requirements

• Well‑developed IT skills with an applications background and good knowledge of MS Office software. Proven experience in NEC Housing would be advantageous or similar systems.
• Excellent data handling skills, including Excel (Pivot tables, VLOOKUP’s). SQL advantageous.
• Experience in project management, to undertake a wide range of varying tasks/projects simultaneously as and when required.
• To produce management reports for Key Performance Indicators and Statutory Returns.
• Experience in BACS Direct Debit Regulations would be advantageous.

Key Responsibilities

• Implement and support the configuration, maintenance and development of NEC Housing and other systems.
• Deliver training and documentation to staff to align system capabilities with the service needs to maximise system use.
• Administer system security, updates and user support when needed.
• Drive data quality, reporting and compliance with Regulatory Standards.
• Administer Direct Debits.

Key Attributes

• Excellent standard of written and oral communication and networking skills.
• Project manage with the ability to prioritise work and meet deadlines.
• Ability to solve complex problems in a practical way.
• Competent with IT system administration.

You will be required to apply a high level of attention to detail, be conscientious when carrying out this role, to support the delivery of Housing and Property Service at a technical level and show an appreciation of the contribution local government can make to the welfare of the people living, working, and visiting the district. If you feel you have what it takes, this could be the role for you.

If you would like an informal chat about this post, please call Kay Dickinson, Housing Systems and Business Manager on 01529 414155.

To complete an application form and further details, please visit our website www.n-kesteven.gov.uk.

The closing date for all applications is 14 December 2025. The interview date will be 14 January 2026.