Housing Support Worker / Case Worker

AWD online; Birkenhead; On-site; GBP 27,000; Full time

Job summary

A community support organization in Birkenhead is seeking a Housing Support Worker / Case Worker to provide essential support to vulnerable adults in dispersed accommodation. This full-time role involves coordinating services and assisting residents with recovery, independence, and life skills. Candidates should have previous experience in housing support, strong communication skills, and the ability to manage risks. This role offers a starting salary of £26,731 per annum along with benefits including pension contributions and generous leave.

Benefits

25 Days Annual Leave

3% Pension Contribution

Qualifications

• Experience in support work within housing, homelessness, health or social care settings.
• Knowledge of support planning, risk assessment and safeguarding.
• Experience supporting people with mental health needs or substance misuse.

Responsibilities

• Support residents in moving towards independent living.
• Manage risk assessments and safeguard residents.
• Coordinate multi-agency support for individuals.

Skills

Support work experience

Communication skills

Risk assessment

IT literacy

Relationship building

Education

Level 2 qualification in Housing or similar

Job description

Housing Support Worker / Case Worker

An engaging opportunity supporting vulnerable adults within dispersed accommodation, delivering person-centred case management, safeguarding, support planning and resettlement to promote independence and wellbeing.

If you’ve also worked in the following roles, we’d also like to hear from you: Housing Support Officer, Support Practitioner, Resettlement Worker, Homelessness Support Worker, Case Management Worker.

This role is known internally as a Case Management Worker (Dispersed)

SALARY: £26,731 per annum + Benefits (3% Pension Contribution, 25 Days Annual Leave plus Bank Holidays)

LOCATION: Birkenhead, Wirral, North West England

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 Hours per Week, Monday to Friday, (with occasional requests to support evenings or weekends)

JOB OVERVIEW

We have a fantastic new job opportunity for a Housing Support Worker / Case Worker to provide high-quality, person-centred support across a small portfolio of dispersed accommodation.

As a Housing Support Worker / Case Worker, you will work closely with residents who may experience homelessness, mental health challenges, substance misuse or offending histories, supporting them to identify goals and build independent living skills.

The role focuses on assessment, support planning, risk management and multi-agency working, ensuring safeguarding remains central to all actions while maintaining safe, well-managed accommodation.

As a Housing Support Worker / Case Worker, you will play a key role in empowering residents, coordinating services and supporting successful move-on into longer-term accommodation.

APPLY TODAY

Ready to make your next career move? Apply Now for our Recruitment Team to review.

DUTIES

Your duties as the Housing Support Worker / Case Worker include:

• Resident Induction and Support Planning: Completing welcomes, assessments, Outcomes Star reviews and co‑produced support plans
• Safeguarding and Risk Management: Managing and reviewing risk assessments, responding to concerns and embedding safeguarding practice
• Case Management Delivery: Holding regular one‑to‑one sessions using a person‑centred, flexible and progressive approach
• Multi‑Agency Working: Liaising with statutory and voluntary agencies to coordinate specialist support and interventions
• Accommodation Management: Supporting void preparation, property checks, health and safety reporting and positive shared living
• Income and Benefits Support: Assisting residents with welfare benefits, rent payments and financial understanding
• Resident Engagement: Encouraging participation in activities, meetings and service development
• Record Keeping and Reporting: Maintaining accurate, timely case records, reports and information sharing
• Move‑On Support: Assisting residents to secure appropriate longer‑term accommodation
• Health and Safety Compliance: Responding to incidents and working with emergency services when required

CANDIDATE REQUIREMENTS

ESSENTIAL

• Previous experience in support work within housing, homelessness, health or social care settings
• Working knowledge of support planning, risk assessment and safeguarding
• Experience supporting people with mental health needs, substance misuse or complex lives
• Strong communication, assessment and relationship‑building skills
• Ability to maintain accurate records and complete clear written reports
• IT literacy with confidence using Microsoft Office and case management systems
• Numeracy skills sufficient for budgeting, benefits and rent‑related tasks
• A flexible, reflective and person‑centred approach to support delivery

DESIRABLE

• Level 2 qualification in Housing, Health & Social Care, Advice & Guidance or similar
• Experience of group work, coaching or activity facilitation
• Knowledge of harm reduction approaches or therapeutic frameworks
• Experience using housing or support databases
• Full driving licence with access to a vehicle for work purposes

This role requires an Enhanced DBS check

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14193