Housing Solutions Officer

Coyles; Addlestone; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local government organization in Addlestone is seeking a Housing Solutions Officer to help prevent homelessness and support vulnerable residents. The role includes conducting assessments, providing tailored housing advice, and ensuring lawful decisions. The ideal candidate has knowledge of the Housing Act 1996 and excellent customer service skills. Benefits include hybrid working, generous leave, and a solid pension scheme.

Benefits

Hybrid working arrangement

28 days annual leave

Excellent pension scheme

Free parking

Training and development opportunities

Qualifications

• Experience in conducting detailed assessments.
• Ability to manage a caseload effectively.

Responsibilities

• Carrying out initial assessments of individual circumstances.
• Providing tailored advice to resolve housing difficulties.
• Ensuring case facts are verified and decisions are lawful.

Skills

Knowledge of the Housing Act 1996

Excellent customer service skills

Proactive approach

Ability to work independently

Job description

About the Role

One of my local government clients a Housing Solutions Officer to help prevent homelessness and support vulnerable residents in our community. You will be responsible for conducting initial and detailed assessments, providing tailored housing advice, and making lawful decisions aligned with legislation such as the Housing Act 1996.

Key responsibilities

• Carrying out initial assessments of individual circumstances.
• Providing tailored advice to resolve housing difficulties.
• Confirming council duties to applicants in writing.
• Continuously reviewing and updating support options.
• Delivering a full housing solutions service including advice and assistance.
• Ensuring case facts are verified and decisions are lawful.
• Managing a manageable caseload effectively.

About You

• Knowledge of the Housing Act 1996 (as amended).
• Experience in conducting detailed assessments.
• Excellent customer service skills and a proactive approach.
• The ability to work independently and within a supportive team environment.

Benefits

• Hybrid working (3 days office, 2 days home) with flexible hours (7am-7pm, core hours #removed#am & 2.30-4pm).
• 28 days annual leave plus 8 bank holidays and 1 additional day at Christmas.
• Excellent pension scheme and free parking.
• Training, development, and payment of one professional membership per annum.
• Cycle to work scheme and season ticket loan.

If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd