Housing Senior Support Consultant

Jobgether; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Housing Senior Support Consultant in the United Kingdom. This role involves advanced technical assistance and application support for housing systems. Ideal candidates should have strong SQL skills and experience in application support. The position offers flexible working options and a range of benefits, including competitive salary, private medical cover, and opportunities for professional development.

Benefits

Flexible working options

Competitive salary

Private medical cover

Generous holiday allowance

Professional development platforms access

Qualifications

• Proficiency in SQL for database querying and management.
• Good understanding of application support and service delivery.
• Experience with applications deployed via web technologies.

Responsibilities

• Provide advanced technical assistance and application support to clients.
• Investigate and resolve application issues to meet quality standards.
• Translate customer requirements into actionable solutions.

Skills

Strong SQL skills

Excellent customer relationship skills

Communication skills

Experience with housing systems administration

Familiarity with APIs and integration tools

Education

ITIL v4 Foundation certification

Tools

Microsoft Office

Business Objects

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Housing Senior Support Consultant in the United Kingdom.

This role offers the opportunity to become a key technical expert within a collaborative housing support team. You will provide advanced application support, troubleshoot complex issues, and act as a trusted advisor for clients using housing systems. The position combines technical problem‑solving, customer interaction, and proactive process improvement to ensure high‑quality service delivery. You will develop deep product knowledge and have opportunities for growth into specialist or leadership roles. Working in a hybrid or remote environment, you will support clients efficiently while contributing to continuous improvement initiatives and operational excellence. This role is ideal for someone with strong SQL and system administration skills who enjoys solving challenges in a fast‑paced, client‑focused environment.

Accountabilities

• Provide advanced technical assistance, application support, and guidance to clients using housing systems.
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• Investigate and resolve application issues, ensuring SLAs are met and quality standards maintained.
• Translate customer requirements into actionable solutions, workarounds, and fixes.
• Develop and maintain technical support documentation and standard operating procedures.
• Deliver proactive support services, including ITIL problem management practices.
• Identify opportunities for additional services and improvements to enhance customer experience.

Requirements

• Strong SQL skills for querying and managing database content.
• Experience supporting applications deployed via web technologies.
• Good understanding of service delivery within defined SLAs and ITIL best practices.
• Excellent customer relationship and communication skills.
• Experience with housing systems administration or relevant platforms is highly desirable.
• Knowledge of operating systems (Windows Server, Linux, UNIX/Solaris) is an advantage.
• Familiarity with APIs, integration tools, and Business Objects is a plus.
• ITIL v4 Foundation certification and awareness of ISO 9001 software development principles are desirable.
• Proficiency with Microsoft Office, intermediate to advanced level.

Benefits

• Flexible working options: hybrid or remote arrangements.
• Competitive salary and above-average pension contributions.
• Private medical cover with the option to include family members.
• Life assurance with the option to increase coverage.
• Generous holiday allowance with the option to buy/sell days.
• Access to professional development platforms such as LinkedIn Learning with over 15,000 courses.
• A supportive and inclusive work environment promoting career growth and skill development.

Thank you for your interest!