Housing Officer (Housing Advice - Homeless Prevention)

Service Care Solutions; St. John's Chapel; On-site; GBP 60,000 - 80,000; Full time

Job summary

A housing services organization is seeking a Housing Officer to provide frontline housing advice and homelessness prevention support in Devon. The ideal candidate has experience in preventing homelessness, strong communication skills, and a relevant educational background. This is a temporary position offering a competitive rate of £26.80 LTD, with the possibility of extension. The role requires liaising with various agencies and providing support to vulnerable clients while managing sensitive cases.

Qualifications

• HND or degree in housing or equivalent experience.
• Full membership of a relevant professional body.
• Proven experience in homelessness prevention and housing advice.

Responsibilities

• Provide housing advice and assistance to prevent homelessness.
• Investigate homelessness applications and support clients.
• Liaise with agencies and provide mediation where required.

Skills

Homelessness prevention

Housing advice

Communication skills

Decision-making

Partnership working

Education

HND or degree in housing (or equivalent experience)

Membership of the Chartered Institute of Housing

Job description

Housing Officer - Housing Advice / Homelessness Prevention (Temp)

Location: Devon

Rate: £26.80 LTD

Duration: Temporary - initial assignment with potential for extension

We're recruiting a Housing Officer to provide high-quality frontline housing advice and homelessness prevention support. This is a temporary opportunity for an experienced housing professional who can deliver timely interventions and help clients access housing solutions.

Key Responsibilities

• Provide housing advice and assistance to prevent homelessness, including working with Devon Home Choice and liaising with third parties acting on behalf of clients.
• Investigate homelessness applications, make decisions in line with council policies, and support clients in finding suitable housing solutions.
• Liaise with mortgage lenders, private landlords, letting agents, statutory and voluntary agencies, and provide mediation where required.
• Administer the Council's statutory obligations regarding homelessness, including temporary accommodation placements.
• Support multi-agency initiatives, projects, and training, and supervise contractors where necessary.
• Deliver excellent customer service while managing sensitive cases involving vulnerable individuals.

Skills & Experience Required

• HND or degree in housing (or equivalent experience).
• Full membership of the Chartered Institute of Housing or other relevant professional body.
• Proven experience in homelessness prevention and housing advice.
• Knowledge of housing law, welfare benefits, and relevant legislation, including supporting clients with mental health, domestic abuse, and substance misuse challenges.
• Strong decision-making, communication, and partnership-working skills.
• Ability to manage own caseload, work independently, and handle sensitive information responsibly.

This is an excellent opportunity for someone passionate about making a real difference in housing and homelessness prevention.

To Apply

Contact George Westhead at (url removed) or call (phone number removed)