Housing Officer

Sanctuary Group; Worcester; On-site; GBP 28,000 - 35,000; Full time

Job summary

A not-for-profit housing association in Worcester is looking for Housing Officers to ensure properties are safe and assist tenants. Responsibilities include liaising with enforcement agencies, managing complaints, and providing resident support. Ideal candidates will have experience in social housing and knowledge of regulations. Offering a competitive salary and benefits including annual leave and a pension.

Benefits

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Wellbeing support

Qualifications

• Proven experience of working within the social housing sector.
• Knowledge of relevant housing regulations and legislation.
• Experience and knowledge of good practice resident involvement activities.
• A full valid driving licence is essential for travel.

Responsibilities

• Work closely with the lettings team in allocating Voids and Viewings.
• Liaise with tenancy enforcement agencies to manage complaints.
• Handle complex cases of anti-social behaviour.
• Attend meetings for tenancy termination and audits.
• Provide advice and support to residents through community engagement.

Skills

Experience in social housing

Knowledge of housing regulations

Microsoft Office skills

Resident involvement activities

Valid driving licence

Job description

Overview

Sanctuarymanages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Housing Officer

Location: Worcester

Salary: £28,063 – £34,617 per year plus £600 car allowance (pro rata)

Vacancies: 2 positions available – 32 hours per week (covering Tenbury Wells, Hereford, Malvern and Pershore) and 37.5 hours per week (covering Central Worcester, Evesham and Pershore) – Monday to Friday

We have opportunities for full and part time Housing Officers to join our Housing team based in Worcester. This will involve making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. These are varied opportunities that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants, while consistently working in a professional manner to resolve problems and improve services.

The role of Housing Officer will include:

• Working closely with the lettings team in allocating Voids, Tenancy Sign Ups and Viewings
• Liaising with tenancy enforcement agencies to build relevant case files and manage the complaint process for the service area
• Handling a range of situations including complex cases of ASB (anti-social behaviour), which may include attending evictions and multi-agency crime prevention meetings
• Attending various meetings to coordinate tenancy termination and changes, property clearance, and support tenancy auditing and fraud investigations
• Providing advice and support to residents through regular community engagement and signposting to relevant third party agencies

Skills and experiences:

• Proven experience of working within the social housing sector will be a distinct advantage in this role
• Knowledge of relevant housing regulations and legislation
• A basic understanding of Microsoft Office packages is desirable, along with the ability to update electronic systems
• Experience and knowledge of good practice resident involvement activities
• Travel is a requirement of the roles, therefore a full valid driving licence is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• 32 hours per week salary: £28,063 per annum (rising to £29,540 after 12 months service and subject to satisfactory performance)
• 37.5 hours per week salary: £32,887 per annum (rising to £34,617 after 12 months service and subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.