Housing Officer

Sanctuary; Telford; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading social housing provider in Telford is seeking a Housing Officer to manage properties, ensuring they are safe and attractive for residents. The ideal candidate will have proven experience in the social housing sector and knowledge of relevant housing regulations. Responsibilities include resolving tenant issues, working closely with enforcement agencies, and engaging with residents. Offering competitive salary and comprehensive benefits including annual leave and a pension scheme.

Benefits

25 days annual leave (rising to 30)

Pension scheme with employer contributions

Employee discounts

Wellbeing support

Qualifications

• Proven experience of working within the social housing sector is advantageous.
• Knowledge of relevant housing regulations and legislation.
• Basic understanding of Microsoft Office packages is desirable.

Responsibilities

• Manage properties ensuring safety and attractiveness.
• Build relationships and resolve tenant issues.
• Handle complex cases including anti-social behaviour.

Skills

Experience in social housing

Knowledge of housing regulations

Basic understanding of Microsoft Office

Knowledge of resident involvement practices

Full valid driving licence

Job description

Sanctuarymanages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives.

Housing Officer

Telford - covering Telford, Market Drayton and Shrewsbury

£32,242 - £34,617 per year

37.5 hours per week - Monday to Friday - 9:00am to 5:00pm

We have an opportunity for a Housing Officer to join our Housing team based in Telford. This will involve making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants, while consistently working in a professional manner to resolve problems and improve services.

The role of Housing Officer will include:

• Working closely with the lettings team in allocating Voids, Tenancy Sign Ups and Viewings
• Liaising with tenancy enforcement agencies to build relevant case files and manage the complaint process for the service area
• Handling a range of situations including complex cases of ASB (anti-social behaviour), which may include attending evictions and multi-agency crime prevention meetings.
• Attending various meetings to coordinate tenancy termination and changes, property clearance, and support tenancy auditing and fraud investigations
• Providing advice and support to residents through regular community engagement and signposting to relevant third party agencies

Skills and experiences:

• Proven experience of working within the social housing sector will be a distinct advantage in this role
• Knowledge of relevant housing regulations and legislation
• A basic understanding of Microsoft Office packages is desirable, along with the ability to update electronic systems
• Experience and knowledge of good practice resident involvement activities
• Travel is a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £32,242 per annum (rising to £34,617 per annum after 12 months, subject to satisfactory performance)

Closing Date: 25 January 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.