Housing Officer

Metropolitan Thames Valley Housing; Greater London; Hybrid; GBP 39,000 - 42,000; Full time

Job summary

A leading housing association is seeking a skilled Housing Officer to manage estate services across various London boroughs. The successful candidate will provide excellent housing support and manage relationships with local authorities. Essential skills include experience in social housing and the ability to handle complex customer needs. This role offers a full-time, permanent position with benefits including flexible work options and generous leave policies.

Benefits

28 days annual leave plus 8 bank holidays

Enhanced pension contributions

Life assurance cover

Health cash plan scheme

Cycle2work scheme

Career progression opportunities

Qualifications

• Must have essential car user status.
• Experience working in a social housing setting is essential.
• Proven ability to manage face-to-face customer interactions.

Responsibilities

• Provide housing and estate services across various locations.
• Manage relationships with the Local Authority and other partners.
• Support local initiatives and interactions with customers.

Skills

Experience in social housing

Complex customer interaction

Excellent administration

Attention to detail

Ability to self-manage workload

Excellent office management skills

Flexibility in working hours

Networking and collaboration

Education

Housing qualification

Job description

Housing Officer – Local Housing Manager (Roaming)

Location: Lambeth & Various Locations

Salary Banding Range: £39,841 - £41,937 – dependent upon experience

Full Time 37.5hr working week – Permanent Position

This role

MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties across a geographical patch. This role will see you covering & supporting various locations in the London Boroughs of Merton, Wandsworth, Lambeth, Southwark, Lewisham, Croydon, Sutton, Richmond, Kingston and counties of Surrey and Hampshire.

As our Roaming Local Housing Manager, you will be the front‑facing representative of MTVH, co‑ordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs.

This role is predominantly based within office hours of 9‑5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on‑site 3 days per week with 2 days being spent in‑house at our Clapham Park office coupled with home working. As with any community‑based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common.

This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management.

What you'll need to succeed

• Essential car user
• Experience of working in a social housing setting is essential
• Experience of working within a supported housing environment is desirable
• Good working knowledge of housing practice, housing law and the principles of service charge management is essential; to really succeed it will be your values and passion that will set you apart.
• At MTVH our values of care, dare and collaborate run through all that we do; we’re looking for people who can demonstrate these behaviours every day of the week.
• At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible
• Ability to collaborate, network and be a strong team player
• Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential
• Experience of excellent administration skills & analysing customer feedback to achieve service improvements
• Attention to detail and accuracy in writing, reporting and numeracy
• Experience of dealing with customers face‑to‑face and responding to customer enquiries on the phone and in writing
• Ability to self‑manage a varied and demanding workload, prioritising and organising too
• A self‑starter who isn’t afraid of challenge, shows innovation, initiative, empathy & passion
• The ability to manage and report on projects against agreed targets
• Must possess excellent office management skills, managing inboxes, keys etc
• Must be willing to work flexible hours as required

Desirable

• Housing qualification

To meet our commitment to providing safe, high‑quality services to our customers we will complete a basic background check with the Disclosure and Barring Service once an offer of employment is made. As part of MTVH's onboarding process the cost will be paid for by the organisation and a new check performed every three years.

Please note: we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:

• 28 days annual leave plus 8 bank holidays (pro‑ratio for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working – Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest‑free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme – We are committed to the wellbeing of our colleagues and support this as an organisation

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non‑inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued.

Network groups are:

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: https://view.pagetiger.com/bksiskh/001