Housing Officer

Serco Limited; Dudley; On-site; GBP 28,000; Full time

Job summary

A global service provider is seeking a Housing Officer in Dudley. You will conduct property inspections, manage onboarding, and address customer concerns. The ideal candidate excels in communication and has experience with vulnerable people. A valid driving license is required, along with the ability to work calmly in challenging situations. The role offers a salary of £28,000 per annum and a supportive team environment.

Benefits

Pension up to 6%

Employee Assistance Programme

Diversity and inclusion commitment

Qualifications

• Experience as a Housing Officer preferred.
• Ability to handle challenging situations like anti-social behaviour.
• Full, clean driving license required.

Responsibilities

• Conduct monthly property inspections.
• Manage onboarding and withdrawal of properties.
• Identify and report property faults.
• Perform minor property repairs.
• Handle operational cash administration.
• Resolve customer complaints professionally.

Skills

Strong communication skills

Experience in face-to-face roles

Calm under pressure

Job description

Overview

Location: Dudley | Salary: £28,000 per annum | Contract: Permanent | Hours: Full-time (37.5 hours per week)

At Serco, we are proud to work on behalf of the Home Office to manage the Asylum Accommodation and Support Services Contract (AASC). Our mission is to support vulnerable asylum seekers by providing safe, high-quality accommodation and essential services as they navigate the asylum process. We are looking for a housing officer to join our dedicated team in Dudley. This is a static role, meaning you’ll be based in a specific area, ensuring that properties are safe, well-maintained, and compliant with AASC standards.

What You’ll Be Doing

• Conducting monthly property inspections to ensure compliance with AASC standards.
• Managing on-boarding and withdrawal of properties in line with local operating procedures.
• Identifying and reporting property faults, ensuring they are categorised correctly for appropriate action.
• Performing minor property repairs, using the tools and training provided.
• Handling operational cash administration, such as topping up utility meters and processing emergency payments.
• Responding to and resolving customer complaints in a professional manner.

What We’re Looking For

We value people skills just as much as property experience. If you have a strong background in face-to-face roles, excel in a fast-paced environment, and can stay calm under pressure, this could be the perfect opportunity for you. While experience as a Housing Officer is preferred, we also welcome applications from candidates who have worked with vulnerable people. Strong communication skills are essential, as well as confidence in handling challenging situations such as anti-social behaviour, safeguarding concerns, and medical needs. Due to the nature of the role, successful candidates will need to undergo Counter Terrorism Check (CTC) security clearance and a Criminal Record Bureau (CRB) check (subject to Home Office approval). To be considered, you must hold a full, clean driving license.

Why Serco

• A place you can make an impact: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives
• A place you can count on: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.
• A place for you: You’ll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work.

What we offer

• Pension up to 6%
• Employee Assistance Programme
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco Benefits package
• A safe and supportive culture
• Serco is a Disability Confident Leader employer; we are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. For help with your application please contact 0345 010 4000.