Housing Officer

Reed Specialist Recruitment; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a dedicated Local Housing Officer to manage and coordinate housing services in Brent. The ideal candidate will have proven experience in social housing and a commitment to enhancing community services. This full-time role offers a competitive hourly rate and is crucial for delivering quality services to residents. If you have a valid driving licence and a passion for community engagement, we encourage you to apply.

Qualifications

• Must be a car user with a valid driving licence and own vehicle.
• Proven experience in a social housing setting.
• Strong knowledge of housing practice, housing law, and service charge management.

Responsibilities

• Manage and coordinate housing and estate services within a defined geographical area.
• Act as a customer-facing representative, upholding our values across all tenures.
• Engage in local initiatives and community projects.

Skills

Experience in a social housing setting

Knowledge of housing practice and law

Customer service orientation

Job description

Overview

We are currently on the lookout for a dedicated and experienced Local Housing Officer to cover Brent. This is an excellent opportunity for someone with a strong background in social housing and a passion for community service.

Position: Local Housing Officer
Location: Brent
Salary: 29.12 per hour (Umbrella)
Job Type: Full-time / Temp Rolling Contract
Essential: Must be a car user with a valid driving licence and own vehicle

Role Overview:

As a Local Housing Officer, you will be responsible for managing and coordinating housing and estate services within Brent and surrounding areas. This role is crucial in ensuring the delivery of high-quality services that meet the diverse needs of our customers. You will be the face of our values, embodying care, dare, and collaboration in every interaction.

Key Responsibilities

• Manage and coordinate housing and estate services within a defined geographical area.
• Act as a customer-facing representative, upholding our values across all tenures.
• Coordinate both internal and external services to fully support our customers' diverse needs.
• Engage in local initiatives and community projects, which may include occasional weekend work.
• Continuously seek to improve service delivery and customer satisfaction.
• Manage relationships with the Local Authority and other Housing Association partners.
• Handle customer complaints, estate services, tenancy management, enforcement, and lettings.

Required Skills & Qualifications

• Must be an essential car user with a valid driving licence and own vehicle.
• Proven experience in a social housing setting.
• Strong knowledge of housing practice, housing law, and service charge management principles.
• Commitment to our core values of care, dare, and collaboration.

This role is particularly suited to individuals who are looking to make a tangible difference in the lives of residents and the community. It covers for a long-term sick leave, offering a rolling contract with competitive pay.

If you are interested in this position and meet the qualifications, we would love to hear from you. Please feel free to contact Mel