Housing Officer

Novax Recruitment Ltd; Brentwood; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable recruitment agency in Brentwood is seeking a Housing Officer to manage properties and support tenancy sustainability. The ideal candidate will have experience in social housing, particularly in income recovery and tenancy management. This full-time role offers £24 P/H and requires engagement with residents empathetically. An immediate start is available, along with a full UK driving license for home visits.

Qualifications

• Previous experience in social housing with a focus on income recovery.
• Strong knowledge of tenancy management and related legislation.
• Ability to engage empathetically with residents.

Responsibilities

• Manage a patch of properties for effective tenancy management.
• Proactively handle rent arrears and income collection.
• Conduct estate inspections and tenancy sign-ups.

Skills

Income recovery and debt management

Tenancy management

Excellent communication skills

Problem-solving skills

IT systems (Word, Excel, Outlook)

Job description

Overview

Housing Officer – Brentwood (4 days office based)
Until March 2026
Full-time, 37 hours per week
£24 P/H
Immediate start available

Responsibilities

• Manage a patch of properties, ensuring effective tenancy and estate management.
• Proactively manage rent arrears and income collection in line with policy.
• Address tenancy breaches and anti-social behaviour cases promptly and professionally.
• Conduct estate inspections, home visits, tenancy sign-ups and accompanied viewings.
• Liaise with residents, contractors, and external agencies to resolve issues and ensure tenancy sustainment.
• Provide advice and support to tenants on housing and welfare-related matters.
• Maintain accurate records and casework using IT systems.

Qualifications

• Previous experience in social housing, including income recovery and debt management.
• Strong knowledge of tenancy management and related legislation.
• Excellent communication and problem-solving skills, with the ability to engage with residents empathetically.
• Confident in using IT systems (Word, Excel, Outlook, housing management software).
• A full UK driving licence and willingness to conduct home visits, sometimes outside normal hours.

This is a fantastic opportunity for a Housing Officer with strong tenancy and income management experience to join a supportive team and deliver vital housing services.