Housing Officer

Serco Limited; Ashford; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading service provider in the UK is seeking a Housing Officer to ensure the well-being and safety of service users. Key responsibilities include conducting property inspections, managing onboarding and withdrawal of properties, and resolving customer complaints. Candidates should have strong communication skills and be able to handle challenging situations. A full, clean driving license is essential. This role offers a competitive salary and a supportive work environment.

Benefits

Pension up to 6%

Employee Assistance Programme

Diversity and inclusion initiatives

Safe and supportive culture

Serco Benefits package

Qualifications

• Experience as a Housing Officer is preferred but not mandatory.
• Strong people skills and the ability to manage challenging situations are essential.

Responsibilities

• Conduct monthly property inspections to ensure compliance with AASC standards.
• Manage on-boarding and withdrawal of properties.
• Report property faults and perform minor repairs.
• Handle operational cash administration.
• Resolve customer complaints professionally.

Skills

Strong communication skills

Experience with vulnerable people

Ability to stay calm under pressure

Education

Full, clean driving license

Job description

Location: Stoke
Salary: £28,000 per annum
Contract: Permanent
Hours: Full-time (37.5 hours per week)

At Serco, we are proud to work on behalf of the Home Office to manage the Asylum Accommodation and Support Services Contract (AASC). Our mission is to support vulnerable asylum seekers by providing safe, high-quality accommodation and essential services as they navigate the asylum process.

What You'll Be Doing

As a housing officer, you'll play a vital role in ensuring the well-being and safety of our service users. Your responsibilities will include:

• Conducting monthly property inspections to ensure compliance with AASC standards.
• Managing on-boarding and withdrawal of properties in line with local operating procedures.
• Identifying and reporting property faults, ensuring they are categorised correctly for appropriate action.
• Performing minor property repairs, using the tools and training provided.
• Handling operational cash administration, such as topping up utility meters and processing emergency payments.
• Responding to and resolving customer complaints in a professional manner.

What We're Looking For

We value people skills just as much as property experience. If you have a strong background in face-to-face roles, excel in a fast-paced environment, and can stay calm under pressure, this could be the perfect opportunity for you.

While experience as a Housing Officer is preferred, we also welcome applications from candidates who have worked with vulnerable people.

Strong communication skills are essential, as well as confidence in handling challenging situations such as anti-social behaviour, safeguarding concerns, and medical needs.

Due to the nature of the role, successful candidates will need to undergo Counter Terrorism Check (CTC) security clearance and a Criminal Record Bureau (CRB) check (subject to Home Office approval).

To be considered, you must hold a full, clean driving license.

Why Serco

A place you can make an impact: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives

A place you can count on: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.

A place for you: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work.

What we offer

• Pension upto - 6%
• Employee Assistance Programme
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco Benefits package
• A safe and supportive culture
• A company passionate about diversity and inclusion

All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.