Housing Manager

Home Group Limited; Greater London; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A leading housing organization is seeking a Housing Manager for a hybrid role located in Greater London. You will engage deeply with communities to ensure they receive excellent service and support. Responsibilities include managing a variety of neighborhood patches, engaging with customers, and addressing anti-social behavior. The ideal candidate has housing management experience and a strong commitment to customer service. Join a team that values support and inclusion in a vibrant environment, with great training and flexible hours.

Benefits

34 days leave including bank holidays

Health cash plan

High street discounts

Career growth opportunities

Wellbeing support

Qualifications

• Experience in housing management with knowledge of housing law.
• Organizational and proactive skills.
• Strong desire to assist customers in a challenging environment.

Responsibilities

• Engage with customers in community patches.
• Manage anti-social behavior and customer complaints.
• Conduct estate inspections and safety checks.

Skills

Housing management

Excellent customer service

Time management

Team collaboration

Problem-solving

Job description

Housing Manager

Salary circa £32,000 - £38,000 depending on skills, experience and qualifications plus great benefits including Health Cash Plan

Permanent, Full time (37.5 hpw)

Hybrid working covering a patch located in Barnett, London and Office location Harrow.

We can’t offer a CoS for this role

Home, a place where you belong

This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team in Northwest London. As our Housing Manager you’ll be the face to face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities.

What you’ll do

• Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.
• You’ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).
• Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities. This will help us to improve our local neighbourhoods.
• Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.
• Managing our voids process including liaising with local authorities.
• Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.

Why join us

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

• Have worked in housing before and understand housing management, housing law and in an ideal world, universal credit too!
• Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude
• Passionate about delivering excellent customer service and have a genuine desire to help your customers.
• This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.
• Confident working with external partners and stakeholders such as local authorities, MP’s etc
• Like being part of a team but appreciate that this is a role where you’ll spend most of your time working in our local estates.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• This is a hybrid role and in an average week, you’ll spend time working from our community patches, Home or our Office in Harrow.
• Although you’ll spend time in our neighbourhoods, we do get together regularly, we spend 1 day in the office.
• There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
• We work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You’ll need a Standard DBS check done and we pay for that.

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.

Find out more

Click APPLY NOW to see our Housing Manager Job description, find out about us and for help to apply. Roles can close early, so don’t wait.

For reasonable adjustments email [e-mail]

London and South East Supported Portfolio 2