Housing Management Coordinator

Home Group; Camborne; On-site; GBP 23,000 - 28,000; Full time

Job summary

A community-focused organization in Camborne is looking for a Housing Management Coordinator to provide tenancy support and manage housing benefit claims. You will ensure customer properties are well maintained and comply with health and safety standards. Ideal candidates should have experience managing housing caseloads, be proactive, and confident in collaborative working. This full-time role offers competitive pay, 34 days of leave, and a range of great benefits including a health cash plan and career development opportunities.

Benefits

34 days leave rising to 39

Health cash plan covering dental and optical needs

800+ discounts on various services

Matching pension contribution

Career development and training package

Qualifications

• Managing a housing management caseload and overseeing landlord duties.
• Confidently working with colleagues and external partners.
• Using technology for creating support plans and handling tenancy sign-ups.

Responsibilities

• Support customers with tenancy and rent accounts.
• Assist customers with housing benefit claims.
• Ensure health and safety compliance and maintenance standards.

Skills

Experience in managing a housing management caseload

Knowledge of re-letting of rooms and units

Collaborative working

Ability to work independently

Proactive and organized approach

Job description

Job Description - Housing Management Coordinator (26138)

Job Description

Description

Pay £13.21 per hour (£25,838 per annum) and great benefits including Health Cash Plan

Permanent, full time (37.5 hpw), Mon‑Fri 9am to 5pm

Cornwall - Camborne

We are unable to offer CoS for this role

Home, a place where you belong

As our Housing and Property expert, you’ll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long‑term accommodation!

What you’ll do

• Customer group – Adult Social Care Customers
• Making sure that our customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies.
• Help our customers with housing benefit claims, making sure that these are received on their rent account.
• Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court.
• Getting rooms ready for the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void properties within set timescales.
• Ensuring we are health and safety compliant and that maintenance standards are met.

Step into a role where your skills shape better lives and stronger communities. You’ll have the tools, trust and training to do your best work and see the impact it makes. Be part of one of the UK’s top 10 Great Places to Work!

You have

• Experience in managing a housing management caseload and overseeing landlord and housing management duties
• Know‑how of re‑letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
• Confident working collaboratively with colleagues in other parts of the business as well as with external partners
• The ability to work on your own initiative, positively influencing people from all different backgrounds, whilst being able to take on a lead role within the team, offering guidance and support to your colleagues
• A “can do” positive attitude, you’re proactive and well organised, and able to work on your initiative.
• Work pattern Monday to Friday 9am to 5pm, based at our service in Camborne
• Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups
• You will mainly work in one service but may need to cover others so you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You’ll need an Enhanced DBS check done and we pay for that.

What’s in it for you?

• 34 days leave, rising to 39 (includes bank hols and a “me day”)
• Health cash plan saving you (and your children) £1140+ per year, covering dental, optical, prescriptions and more
• 800+ discounts on shops, holidays, tech and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Career path with development and excellent training package