Housing Assistant

Albyn Housing Society; Invergordon, Inverness; Hybrid; GBP 30,000 - 34,000; Full time

Job summary

A housing organization in Scotland is seeking a Housing Assistant to deliver excellent customer service. This full-time position involves advising tenants on payments, processing account adjustments, and maintaining records. The ideal candidate will be self-motivated with strong communication skills and a customer-focused approach. The role includes hybrid working, with a minimum of three days in the office.

Benefits

Enhanced annual leave

Development and training opportunities

Day one sick pay

Company pension scheme

24/7 employee assistance program

Family friendly policies

Qualifications

• Able to plan and manage workload effectively.
• Confident and helpful with a positive outlook.
• Demonstrates strong communication skills.
• Professional approach to customer needs.
• Experience in administration in a customer-focused environment.

Responsibilities

• Provide high-level customer services to tenants.
• Advise on payment options and benefit claims.
• Process account adjustments and ensure records are updated.
• Adapt communication to meet audience needs.
• Manage challenging situations with confidence.

Skills

Time management

Self-motivated

Excellent communication

Professionalism

Customer service

Resilience

Job description

Contract Terms: 35 hours per week (full time), permanent
Salary: £30,229 - £33,595, Grade G4 – G1
Location: Inverness/Invergordon with hybrid working (min 3 days per week office based)
Closing Date: Tuesday, 14th October 2025 at 1pm
Interview Date: Thursday, 23rd October 2025

About the Role

Albyn Housing Society is looking for an enthusiastic, dedicated and knowledgeable Housing Assistant to provide a high level of front-line customer services in all aspects of our day-to-day operation.

You will be required to provide tenants with accurate information about account balances, advise on payment options and benefit claim requirements as well as discuss and agree straightforward repayment proposals for housing debts.

Your role will involve processing any account adjustments of tenant rent payments, Allpay payments, benefit awards and third-party deductions for housing costs to relevant accounts and ensure tenancy account records are updated.

This hybrid position offers a mix of office and remote working, along with site visits across the Highlands.

We’re looking for someone with…

• Is able to plan, prioritise and manage their time, workload and competing demands to exceed targets and meet deadlines;
• Is self-motivated with a confident, positive and helpful outlook and be adaptative to change;
• Can demonstrate excellent communication and interpersonal skills – with the ability to adapt communication, both written and verbal dependent on purpose and needs of the audience;
• Demonstrates a professional approach and model behaviours to ensure customers and colleagues are valued and their needs are responded to appropriately;
• Has experience of working in administration in a customer focused environment and resolving customer queries at the first point of contact;
• Has experience of dealing with challenging situations with resilience, flexibility and confidence in an appropriate manner.

About Albyn Housing Society

Albyn Housing Society is a progressive organisation with a commitment to providing high-quality, affordable homes across the Highlands. We are proud of our customer-first approach and are always looking for innovative ways to deliver value for money. Our values—Being Caring, Being Professional, and Being Adaptable—are at the heart of everything we do. As a Property Maintenance Assistant, you’ll play a crucial role in shaping the future of our property services while ensuring the safety and satisfaction of our tenants.

What we are Offering:
We value our employees and offer many benefits including but not limited to:

• Enhanced annual leave entitlement
• Development and training opportunities
• Day one sick pay
• Company pension scheme
• Access to an employee assistance program available 24/7
• Family friendly policies

Want to know more and apply?

Do you see yourself in this role? We welcome you to apply by submitting a completed application form OR CV along with a supporting statment to [e-mail], demonstrating your skills, experience and knowledge, which are relevant to the Person Specification and Job Description.

Please note that CVs without a supporting statement may not be considered.

For further information, please contact Julie Rigby on 0300 323 0990.