Housing Assistant

Morgan Hunt UK Limited; Falkirk; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading housing association in Central Scotland is looking for a Housing Assistant to join their team on an 8-week contract. The role involves supporting the delivery of high-quality tenancy services, handling complex queries, and working closely with housing management. Ideal candidates will possess excellent communication and customer service skills. This is a fantastic opportunity to impact within a supportive team. Application is open to all candidates with a cooperative approach.

Qualifications

• Strong customer-focused approach to support client needs.
• Ability to manage tasks effectively while working in a team.
• Commitment to equality and inclusion in housing services.

Responsibilities

• Provide customer-focused support on allocations and repairs.
• Assist with supervising the housing team.
• Sign up new tenants and offer guidance on welfare matters.
• Handle complex tenant enquiries and support complaint resolution.
• Produce performance and progress reports.
• Liaise with internal and external partners.
• Contribute to service improvements and policy development.

Skills

Excellent communication skills

Customer service skills

Ability to manage competing priorities

Cooperative approach

Job description

Housing Assistant (8-Week Initial Contract)

Location: Central Scotland

Salary: Grade 6 (£34'745)

A leading housing association is looking for a Housing Assistant to join their Housing Management team on an initial 8-week contract. You'll support the delivery of high-quality tenancy services, working closely with the Team Leader and Housing Manager.

Key Responsibilities

• Provide customer-focused support across allocations, repairs, rent and general enquiries
• Assist with supervising the team and ensuring strong service delivery
• Sign up new tenants and offer clear guidance on tenancy and welfare matters
• Handle complex enquiries and support complaint resolution
• Produce accurate performance and progress reports
• Liaise with internal teams and external partners
• Support service improvements and contribute to policy development

What You'll Bring

• Excellent communication and customer service skills
• Ability to work flexibly, use initiative and manage competing priorities
• A positive, cooperative approach and commitment to equality and inclusion
• Housing experience is desirable but not essential

This is a great opportunity to make an immediate impact within a supportive team.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.