Housekeeping Team Leader

FOREST HOLIDAYS LIMITED; York and North Yorkshire; On-site; GBP 60,000 - 80,000; Part time

Job summary

A premier holiday company located in York and North Yorkshire is seeking a Housekeeping Supervisor. This role involves leading a housekeeping team to ensure that cabins are impeccably maintained and meet the highest standards of cleanliness. The ideal candidate has excellent communication skills, previous housekeeping experience, and a strong attention to detail. Join a team that values sustainability and provides exceptional service to guests in a beautiful forest setting.

Benefits

Generous holiday allowance

Performance-based bonuses

Social events and awards

Pension scheme

One paid volunteer day

Subsidised meals

Wellbeing events

Discounts on cabin breaks

Hundreds of discounts

Qualifications

• Articulate and approachable, with a passion for all the little details.
• Ability to work effectively in a team and communicate well.
• Will to take initiative and support the team as needed.

Responsibilities

• Motivate the Housekeeping Team to ensure high morale.
• Deliver training to the team for high service standards.
• Conduct basic health and safety checks on cabins.
• Monitor cabin cleanliness to maintain brand standards.

Skills

Previous experience in housekeeping

Experience leading a team

Attention to detail

Team communication

Positive attitude

Job description

Overview

Location: Keldy

Salary: £12.51 per hour

Working Hours: Part time, 13 hours per week. Days of Work: Monday and Friday from 9:30am until 4pm.

Join Our Team in a Stunning Forest Setting! We have an exciting opportunity for a Housekeeping Supervisor to join our Keldy team. Work in one of the UK’s most beautiful forest locations, developing your skills while providing outstanding service to our guests.

About Forest Holidays

We’re a Certified B Corp. Our business has been recognised as a force for good. It\'s what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.

Role Summary

The Housekeeping Supervisor role: As our Housekeeping Supervisor, you will work closely with the Housekeeping Manager to ensure smooth operations and exceptional service. Open all year round, our Housekeeping Supervisors are assigned a specific number of cabins to manage each changeover day. Working alongside the housekeeping teams, you will ensure that the cabins meet our high brand standards of cleanliness. You will be a role model for the team, leading by example and ensuring high standards of service and professionalism. In this role you must deliver exceptional customer service, ensuring every guest enjoys the perfect Forest Feeling experience.

Your Responsibilities

• Providing support and motivation to the Housekeeping Team to ensure high morale and productivity.
• Delivering adequate training to the team, ensuring they are equipped with the knowledge to meet our high standards.
• Ensuring each cabin is stocked with the correct inventory and meets our cleanliness and presentation standards.
• Conducting basic health and safety checks, such as inspecting smoke alarms and fire extinguishers.
• Monitoring and maintaining the quality of cabin cleanliness, ensuring all tasks are completed to the highest standards.

What Are We Looking For?

Our ideal Housekeeping Supervisor is articulate and approachable. You put our guests at the heart of everything you do and have a helpful, positive personality. Passionate about all the little details that make a holiday great is what makes our guests return time and time again. We’re looking for someone with:

• Previous experience in a housekeeping/ cleaning position, or similar is essential.
• Experience leading a team.
• A passion for the outdoors and motivation throughout all weather conditions.
• A positive, can-do attitude and a strong work ethic.
• The ability to work effectively in a team and communicate well with colleagues.
• A willingness to get involved, take initiative, and support the team as needed.
• Attention to detail, ensuring all tasks are completed to our high standards.
• A desire to work outdoors in a natural setting and contribute to the teams success.

Benefits

• Generous holiday allowance - Take the time you need to recharge and enjoy a healthy work-life balance.
• Performance-based bonuses – Earn a 5% bonus (paid quarterly) if customer service targets are met.
• Social events and awards evenings – Celebrate success with your team.
• Pension scheme – Secure your future with our company pension.
• One full paid day to volunteer – Give back to a cause you care about.
• Subsidised meals – Discounted food when working on location.
• Wellbeing events & activities – Focus on your mental and physical wellness.
• Save on cabin breaks – Enjoy up to 20% off pre-booked stays or last-minute breaks for just £75 per cabin. Friends and family also receive 15% off.
• Hundreds of discounts – Save on top brands across the UK.

Forest Holidays is a Certified B Corporation, committed to sustainability and responsible tourism. By joining us, you’ll be part of a team that values people and the planet.

Click ‘Apply’ now to start your journey with us. Don’t miss out on this fantastic opportunity!