Housekeeping Brand Support Manager - Leeds

Village Hotels; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain in the UK is seeking an experienced Housekeeping Manager to ensure brand standards and operational performance across their properties. The role involves traveling extensively across England, Scotland, and Wales, offering hands-on support to property-level teams. Candidates should have a proven track record in housekeeping management with strong KPI results, alongside a commitment to mentorship and teamwork. This position presents an opportunity to lead initiatives that reflect the brand's dedication to excellence in hospitality.

Benefits

Complimentary Health and Wellness Membership

Discounted accommodation rates

Food and Drink discounts

Birthday Off Guaranteed

Development opportunities

Qualifications

• Proven experience as a Housekeeping Manager with KPI results.
• Ability to travel across the UK, averaging 2 nights away each week.
• Hands-on approach to supporting teams in housekeeping operations.
• Experience in setting up a hotel floor from day one.

Responsibilities

• Drive excellence across the UK to meet brand standards.
• Support property-level teams in achieving operational performance.
• Mentor and support Housekeeping Manager inductions and training.

Skills

Housekeeping Expertise

Traveling across the UK

Understanding of linen stock and payroll compliance

On-the-floor leadership

Mentoring and training

Opening and refurb experience

Attention to detail regarding brand SOPs

Job description

Overview

Reporting to the Director of Rooms Operations, you will be the guardian of our brand standards. You’ll support our property-level teams with humility and respect, helping them navigate complex team dynamics and driving the "Village Way." Whether it’s a new hotel opening or a major refurbishment, you are the person who ensures we are "ready for play."

Benefits

• Complimentary Health and Wellness Membership for you and a plus one.
• Village Stays from 35 and Friends & Family rates from 49.
• 50% off Food and Drink and 30% off Starbucks on or off shift.
• Birthday Off Guaranteed – because you deserve a day for you!
• Great Development: Access to our Rising Stars and Talent Academy programmes.
• Well‑being First: Mental Health first aiders, up to 2 mental health days annually, and Wagestream for financial support.
• Electric car salary sacrifice scheme, Life Insurance, and enhanced parental pay.

T&Cs apply.

Responsibilities

To be successful, you’ll need to drive excellence across the UK. This isn’t just a job; it’s a mission to achieve brand standards and operational performance across the estate.

Qualifications

• Housekeeping Expertise: You’ve been a successful Housekeeping Manager and have KPI results to prove it.
• The Travel Bug: You’ll be a road warrior, traveling across England, Scotland, and Wales, averaging 2 nights away each week.
• Linen & Labor Mastermind: You understand the business of housekeeping, from managing linen stock to ensuring payroll/BM compliance.
• A "Sleeves Up" Attitude: This is no office job – you’ll be on the floor, getting stuck in, and showing the teams how it’s done.
• The Mentor Touch: You’ll support Housekeeping Manager inductions, group training, and support focus hotels to turn performance around.
• Opening & Refurb Experience: You know how to set a floor up for success from day one.
• Spot the Difference Enthusiast: You see what others miss and you’re obsessed with brand SOPs.