Housekeeper (Bank)

Anchor Hanover; Stockton-on-Tees; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading care provider in the UK is seeking cleaners to maintain a safe and pleasant environment for residents. The role requires previous cleaning experience and strong interpersonal skills, emphasizing the importance of customer care. Candidates will benefit from a supportive workplace culture focused on health, happiness, and professional development.

Benefits

Gym and wellbeing discounts

Mental health support

Flexible working options

Pension plan

Personal and professional development programs

Qualifications

• Customer service NVQ2 advantageous.
• Previous cleaning experience desirable.
• Knowledge of safety procedures and cleaning products required.

Responsibilities

• Ensure cleanliness and safety in customer environments.
• Follow health and safety procedures.
• Utilize cleaning products effectively.

Skills

Time management

Interpersonal skills

Empathy

Organizational skills

Education

Customer service NVQ2

Job description

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Reporting into the Location Manager responsibilities will include:

• Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas. Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.

Required knowledge & experience:

• Customer service NVQ2 would be advantageous.
• Previous cleaning experience and knowledge is desirable.
• Use of cleaning products in a safe manner.
• Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
• Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
• Health & safety in the workplace including Control of Substances Harmful to Health (COSHH).

Required skills:

• Well organized with good time management skills.
• Strong interpersonal and empathy skills and a friendly personality.
• Able to work individually and as part of a team.
• Ability to prioritise and plan around customer needs.

Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.

Please note all applicants must already hold the legal right to work in the UK to apply for this role.

Millbeck in Stockton-on-Tees is home to well trained and helpful staff with rooms for up to 30 residents. At Anchor, we pride ourselves in providing 24-hour care and specialised services for elderly people, the beauty of our grounds, the quality of our catering and our engaging activities we deliver.

• CQC Rating – GOOD in all areas
• National Award winning staff at the Great British Care Awards
• Dementia friendly environment, updated bar, new shop, other ongoing projects

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more
• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities