Hotel Receptionist / Customer Service Front of House / Front Desk

AWD online; London; On-site; GBP 20,000 - 28,000; Full time

Job summary

A well-established hotel chain in Central London is looking for a Full-Time Front Desk / Front of House Hotel Receptionist. The role involves delivering high-quality customer service, managing reservations, and handling guest inquiries effectively. Suitable candidates must exhibit strong communication skills, flexibility with working hours, and a commitment to enhancing guest experiences.

Qualifications

• Experience in a front desk or customer service role is preferred.
• Excellent communication skills and a polite demeanor.
• Ability to handle financial and administrative tasks accurately.

Responsibilities

• Greet and assist guests at the Front Desk, managing check-ins and check-outs.
• Handle guest inquiries and reservations over the phone and in person.
• Maintain guest records and ensure all charges are processed correctly.

Skills

Customer Service

Flexibility

Communication

Tools

PMS (Property Management System)

Job description

Front Desk / Front of House Hotel Receptionist is required to deliver a consistently high level of customer service at the Reception Desk by dealing with all guests and potential clients in a courteous and efficient manner for a well-established hotel chain based in Central London.

Candidates will need to be available on a Full-Time, Permanent basis.

SALARY: Competitive

LOCATION: Central London (Holborn)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 40-48 hours per week, morning, evening and/or night shifts including weekends – flexibility is required for both shifts with day/days off on rotation

JOB OVERVIEW

We have a fantastic new job opportunity for a Full-Time Front Desk / Front of House Hotel Receptionist to deliver a consistently high level of customer service at the Reception Desk by dealing with all guests and potential clients in a courteous and efficient manner.

Working as the Front Desk / Front of House Hotel Receptionist you will take all reservation enquiries by telephone, fax, email and in person in the absence of a Reservations Agent adhering to Company sales policies.

As the Front Desk / Front of House Hotel Receptionist you will answer customer enquiries politely and efficiently and where necessary seek help and information from other departments.

DUTIES

Your duties and responsibilities as the Front Desk / Front of House Hotel Receptionist include:

Guest Management:

• Maintain confidential guest records and update them in the PMS (Property Management System)

• Greet and register guests, process check-ins, and ensure all necessary security information is obtained, such as pre-authorisations or deposits

• Handle room changes and ensure special guest requests are communicated to the appropriate departments

Financial & Administrative Tasks:

• Prepare and process End-of-Day reports for Head Office

• Manage banking and daily credit checks for in-house guests, reporting any issues to management

• Ensure all guest bills and charges are accurate, correctly posted, and payments are processed properly

• Handle billing adjustments, send departed guest bills to Head Office, and ensure ledger bills are printed with all required details

Communication & Support:

• Answer all internal and external calls, handle guest inquiries, and cover the switchboard as needed

• Efficiently manage faxes, messages, and other correspondence for guests and hotel departments

• Notify management of VIP arrivals and handle customer inquiries courteously and efficiently

Bookings & Reservations:

• Take reservations via phone, fax, email, or in person

• Promote and upsell hotel facilities to maximise revenue

• Stay up-to-date on rate structures and current promotions

General Duties:

• Be knowledgeable about hotel facilities, local attractions, and transportation routes

• Adhere to all health, safety, and emergency procedures

• Accept changes in work hours to ensure uninterrupted service to hotel guests

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13763

Full Time, Permanent Customer Service / Hospitality Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ