Hotel Receptionist

Whittlebury Park; Towcester; On-site; GBP 20,000 - 30,000; Full time

Job summary

A four-star hotel and conference centre is looking for a dedicated customer service professional to join their Front Office Reception team. Responsibilities include greeting guests, managing the check in/out process, and upselling hotel facilities. The ideal candidate will have a strong customer service background and excellent communication skills. This is a full-time role but part-time hours can be considered. Attractive benefits include free leisure membership and discounted stays.

Benefits

Free Golf & Leisure Membership

Free Staff Meals

Healthcare Cashback

Employee Awards

Exclusive Discounts

Food & Beverage Discounts

Spa Products and Treatments Discount

Discounted Hotel Stays

Qualifications

• Good team player thriving in a busy environment.
• Passionate about high-quality customer service.
• Confident communicator with rapport-building skills.

Responsibilities

• Greet and handle guest enquiries promptly.
• Manage the check in/out process.
• Maintain knowledge of offerings and upsell facilities.
• Handle incoming calls professionally.

Skills

Excellent telephone manner

Attention to detail

Ability to multitask

Time management

Job description

Overview

We are looking for a dedicated customer service professional to join our Front Office Reception team at Whittlebury Park, a 254-bedroom four-star hotel, conference and training centre set in hundreds of acres of ancient parkland. We also boast award-winning facilities, including a 3 AA Rosette restaurant, luxurious spa and championship golf course.

Responsibilities

• Greet and handle guest enquiries promptly, delivering excellent customer service to ensure optimum guest experience
• Manage the check in/out process
• Maintain good knowledge of Whittlebury Park & our offerings, upselling hotel facilities & exploring potential sales opportunities
• Manage incoming calls, ensuring all interactions, whether face to face, by phone, or email, are handled timely and professionally, liaising with other hotel departments as required

Qualifications / Ideal Candidate

Our ideal candidate is a good team player who thrives in a busy working environment. You will have an excellent telephone manner, be passionate about high quality customer service and be confident in your ability to communicate effectively and establish rapport. Key skills also include a keen attention to detail, ability to multitask, and efficient time management.

Notes

This list of duties cannot be exhaustive due to the requirements of the hotel industry. You may be required from time to time to carry out reasonable tasks as requested by management.

Hours & Employment

The hours and days of work will vary and include weekends, early mornings, late evenings, and holiday periods. This is a full-time role (40 hours per week), but we are open to considering two part-time positions (20 hours per week each) for the right candidates. If you’re interested in part-time hours, please let us know in your application.

Benefits

• Free Golf & Leisure Membership: Access to Leisure Club (minimum 40 hours/month) and complimentary Golf membership (minimum 60 hours/month)
• Free Staff Meals: Complimentary meals on duty
• Healthcare Cashback: Cashback on essential healthcare expenses (contracted hours staff only)
• Employee Awards: Recognition through employee of the month scheme or Welcome to Work days
• Exclusive Discounts
• Food & Beverage: Up to 50% off on food and drink, including Sunday carvery
• Spa Products and Treatments: Discounted spa products and treatments and exclusive staff offers
• Hotel Stays: Discounted rates on luxurious stays