Hotel Operations Manager

Aimbridge; Perth; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global hotel management leader is seeking an Operations Manager for their Mercure Perth property. This role requires an engaging leader who can implement SOPs, maximise revenue, and ensure excellent guest experiences. The ideal candidate will have experience as a Front Office Manager and will be responsible for all hotel operations in the absence of the General Manager. Opportunities for professional growth and development within a supportive environment are also offered.

Benefits

Industry-leading training

Hotel discounts including staff rates

Access to Employee Assistance Programme

Qualifications

• Experience as a Front Office Manager or similar HOD role.
• Strong leadership skills to coach and celebrate performance.
• Ability to think commercially and act as an owner.

Responsibilities

• Implement SOPs and raise performance standards.
• Maximise revenue opportunities while ensuring guest satisfaction.
• Oversee all hotel operations in General Manager's absence.

Skills

Leadership

Commercial acumen

Guest experience focus

Team collaboration

Job description

Who are we

Aimbridge Hospitality EMEA is part of a global hotel management leader. We connect great people to great experiences across a diverse portfolio, partnering with brands such as Hilton, IHG, Accor and Marriott. Our culture is “people first,” and the Aimbridge experience is like no other.

About Mercure Perth

Set within a characterful, 15th-century converted watermill in the heart of the city, Mercure Perth blends heritage charm with modern hospitality. It’s a destination for leisure stays, weddings and corporate events—and, crucially, a hotel where room revenue is a significant driver of success.

The Role

As Operations Manager, you’ll be the day-to-day heartbeat of the hotel—implementing clear SOPs, raising performance standards, and maximising revenue opportunities while championing an outstanding guest experience. Because rooms revenue is central here, you will bring strong Rooms Division capability, especially in reception/front office and front-of-house. You’ll understand how to keep bedrooms to brand expectations and will lead practical, on-the-floor initiatives to lift RPS, embed confident upselling at the desk and in-stay, and grow loyalty membership engagement.

Your impact goes beyond rooms. You’ll oversee Restaurant & Bar operations and Meetings & Events, collaborate closely with our Maintenance Manager to protect and present a unique heritage asset, and partner with the Head Chef and the wider leadership team to deliver locally inspired experiences that feel unmistakably Mercure. In the General Manager’s absence, you’ll ensure seamless hotel operations—calmly, confidently and with a guest-first mindset.

Why this is a brilliant first step into Ops management

If you’re an experienced Front Office Manager—or a similar HOD—ready for your first Operations Manager role, this is the perfect platform. You’ll gain full-spectrum exposure across rooms, F&B and M&E, with mentorship from an established leadership team, access to structured development, and real scope to deputise for the GM. It’s a role that will stretch your commercial acumen and people leadership while giving you a clear pathway towards future senior appointments.

What you’ll bring

You’re an engaging leader who sets clear goals, coaches for performance and celebrates great work. You’re commercially sharp—thinking like a guest but acting like an owner—and comfortable operating within a structured team environment. Above all, you’re passionate about delivering exceptional, brand-led experiences and you take pride in raising standards every day.

What’s in it for you

You’ll enjoy industry-leading training and leadership development, portfolio-wide hotel discounts including staff rates and up to 50% off food & beverage and spa, access to Stream so you can draw up to 40% of pay as it’s earned and set smart savings, 24/7 Employee Assistance Programme support, and uncapped incentives that recognise your contribution. Additional local perks may also be available at the hotel.

Ready to take the next step?

We’re strong advocates of internal development and would be thrilled to see interest from colleagues across the Jupiter/Aimbridge portfolio who are ready to move into their first Operations Manager position. At Aimbridge, we recognise that people are the heart of our business, and we’re committed to offering everyone A Place to Grow.

Apply today

—we’d love to welcome you to our inclusive team shaping the future of hospitality.