Hotel Operations Manager

ZipRecruiter; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-run hotel company in London is seeking an experienced Operations Manager for their new hotel opening in Summer 2026. You will lead day-to-day operations, ensuring an elevated guest experience while upholding brand standards. The ideal candidate has over 5 years of senior management experience in hospitality and a passion for exceptional guest services. This role offers a competitive salary and numerous employee benefits.

Benefits

28 days holiday, increasing with service

ILH Training Academy access

Season Ticket Loan

Discounted food and beverage

Mental health support

Employee Assistance Programme

Qualifications

• Proven, people-centric leader with experience in premium hotels.
• Strategic thinker able to optimise operations.
• Exceptional communicator with the ability to inspire teams.
• Knowledgeable in UK safety regulations and hospitality standards.
• Creative problem-solver in fast-paced environments.

Responsibilities

• Lead hotel departments for exceptional guest experiences.
• Drive operational excellence across service areas.
• Support General Manager in revenue and business forecasts.
• Nurture a culture of inclusivity and continuous development.
• Ensure compliance with health and safety regulations.
• Assess and uphold brand standards.

Skills

Leadership

Communication

Financial acumen

Problem-solving

Knowledge of hospitality standards

Education

5+ years in senior hospitality management

Job description

Job Description

Operations Manager - NEW HOTEL OPENING Summer ‘26

New Opening Experience an Advantage!

Imperial London Hotels based @ Imperial Hotel

40 hours a week (5 Days out of 7 Days)

£TBC + Benefits

We are Imperial London Family of Hotels, a family-run company with a legacy spanning 185 years and an intended purpose of putting authentic London experiences and memorable stays within everyone’s reach. We’re dedicated to rewriting the traditional hospitality mindset, paving the way for a fresh approach across our 8 hotels and 9 pubs, bars & restaurants in Bloomsbury, London. Imperial Hotel is our flagship, premium lifestyle property, opening its doors in Summer 2026 following a once-in-a- renovation & repositioning, boasting 357rooms, multiple food & drink spaces, a gym, and stunning destination rooftop bar.

We believe that great hospitality starts with the right people and are on the hunt for an experienced and detail-oriented Operations Manager. This role will be pivotal in supporting the General Manager, by leading day-to-day operations, ensuring delivery of an elevated guest experience, upholding Imperial Hotel’s brand standards, whilst inspiring & nurturing a high-performing team.

Our ideal candidate will embody our values; POSITIVE in attitude, CARE about our guests and each other, COLLABORATE for a brighter future, encourage & enable GROWTH and take PRIDE in our legacy. If they resonate with you and you are a results-driven and people-centric professional with a passion for delivering exceptional and authentic guest experiences, we invite you to apply for this exciting opportunity and join the team that will deliver a successful launch and continued success/growth thereafter.

Key Responsibilities

• Curate Exceptional Guest Experiences: Lead all hotel departments to deliver authentic and thoroughly London local experiences that surprise and delight, leveraging guest feedback through personalised and human interactions that anticipate guest needs.
• Drive Operational Excellence: Lead Front Office, Guest Experience, Food & Beverage, Housekeeping and Maintenance in elegant execution of a 4-star plus standard, taking an intuitive and responsive approach, bringing the brand standards to life.
• Maximise Profitability: Support the General Manager in identifying innovative revenue streams, implement sophisticated cost-control strategies, and deliver accurate business forecasts to fuel financial success.
• Inspire and Empower Teams: Nurture a culture of inclusivity and continuous development for yourself and your team by being an ambassador of the ILH values and by promoting ILH development programmes and engagement initiatives that elevate both competence and the team member experience.
• Ensure Safety and Compliance: Lead on Health & Safety compliance and audits, with a good understanding of UK regulations to maintain a secure environment. Be a champion of team member rights, always looking to ILH values to guide you in the “how”.
• Champion Quality and Brand Standards: Conduct thorough assessments of brand standards performance, utilising data-driven insights, and align the operations of the hotel with the hotel brand .

Who you are

• A proven, people-centric leader with 5+ years in senior hospitality management, ideally in a 4-star or higher premium hotel in a major metropolitan market like London.
• A strategic thinker able to optimise operations, and support in driving financial success.
• An exceptional communicator and people person with the ability to inspire teams, engage discerning guests, and represent the Imperial Hotel brand.
• Someone highly knowledgeable and competent in premium hospitality standards, UK safety regulations, and London’s dynamic market trends.
• A creative problem-solver who thrives in a fast-paced environment, delivering innovative, guest and people-centric solutions.

What’s in it for you

• 28 days holiday, increasing with length of service up to 33 days (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study scheme
• Access to Holiday Purchase Scheme
• Complimentary uniform dry-cleaning. Discounted dry-cleaning on personal items.
• Access to an interest-free Season Ticket Loan or Travelcard Loan
• Team member flat rate discount & 50% discount to friends and family at any of our hotels
• 50% discount at ILH’s nine food and beverage outlets
• Access to coffee and beverage discounts at Blooms Café - £1.50 per beverage
• Access to an employee funded Health Cash Plan
• Access to local Bloomsbury London discounts e.g. bowling and restaurant outlets
• Access to Early Pay - instantly access a portion of the pay you’ve already earned
• Access to shopping discounts across several high-street brands and online retailers
• Access to salary sacrifice schemes e.g. nursery care, cycle to work & technology
• Access to mental health first aiders support & well-being support
• Access to our Employee Assistance Programme by Hospitality Action

You can explore additional benefits here.