Hotel Night Receptionist

Journey Recruitment Ltd; Wokingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious venue in Wokingham is hiring a Hotel Night Receptionist. You'll welcome guests, ensure exceptional service, and manage night audits. The position is 36 hours per week, with shifts from 10 PM to 7 AM or midnight to 9 AM. Ideal candidates have a background in hospitality and excellent customer service skills. Benefits include company pension, discounted food, and gym membership.

Benefits

Company events

Company pension

Discounted or free food

Employee discount

Free parking

Gym membership

On-site gym

Referral programme

Qualifications

• Strong background in hotels or hospitality.
• 1 year of customer service experience.
• 1 year of hospitality experience.

Responsibilities

• Ensure personal and memorable service to guests.
• Build relationships with guests for return visits.
• Check in/out hotel guests and handle payments.
• Run the night audit and complete financial reports.
• Conduct fire and security walks throughout the night.

Skills

Customer Service

Hospitality

Excellent Maths skills

Excellent English skills

Knowledge of Opera PMS System

Microsoft Office Suite

Job description

Overview

A prestigious venue in Wokingham is seeking a dynamic Hotel Night Receptionist, ready to warmly welcome guests. You will ensure that all guests receive a warm welcome to the hotel, setting the scene for their stay and ensuring any needs are anticipated and actioned. This role will include running the night audit each day and settling all accounts within the hotel where necessary. The role will include working in various areas of the hotel, including reception or the assistance of the food and beverage team. In addition, some basic cleaning and security work are involved to ensure that the hotel is ready for guests each morning.

This role is 36 hours per week with the potential for extra hours to cover absence when required. Shifts are between 10PM & 07AM or 12AM & 9AM. The salary on offer is £12.21 per hour.

Responsibilities

• Ensure that the service offered to guests is personal, memorable and to a 4 star hotel standard.
• Build relationships with guests, ensuring that they want to return to the venue.
• Ensure good communication with all departments throughout the hotels.
• Check in and check out of hotel guests, inclusive of taking payments and reconciling banking.
• Handle, follow-up and communicate any comments or complaints from guests, passing them on to the Front of House Manager as necessary.
• Be familiar with and promote the hotel facilities.
• To oversee and run the night audit (full training will be given) to ensure that all financial reports are completed and accurate.
• To be fully versed with all fire evacuation procedures and operating the fire panel.
• To have an excellent knowledge of all reception procedures.
• To carry out fire and security walks throughout the night, ensuring that external doors are locked as appropriate and the site is safe and secure.
• To assist other departments according to night business needs.
• To carry out some general cleaning in public areas so that the hotel is ready for guests every morning.

Skills & Qualifications

• Strong background in hotels or hospitality
• Customer Service Experience (1 Year)
• Hospitality Experience (1 Year)
• Excellent Maths and English skills
• Knowledge of Opera PMS System (preferred but not essential)
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Confident and articulate

Benefits

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site gym
• Referral programme