Hotel Night Receptionist

Journey Recruitment Ltd; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prestigious hotel in Wokingham is seeking a dynamic Hotel Night Receptionist to warmly welcome guests and manage night operations. This role involves running the night audit, ensuring guest satisfaction, and conducting security walks. Ideal candidates will have a strong hospitality background, excellent communication skills, and proficiency in Microsoft Office. The position offers 36 hours per week, with a salary of £12.21 per hour and various employee benefits.

Benefits

Company events

Company pension

Discounted or free food

Employee discount

Free parking

Gym membership

On-site gym

Referral programme

Qualifications

• 1 year of customer service experience in a hotel or hospitality setting.
• Excellent verbal and written communication skills.
• Strong math skills for handling payments and financial reports.

Responsibilities

• Welcome guests and manage check-ins/check-outs.
• Oversee night audits and ensure financial accuracy.
• Conduct fire and security walks throughout the night.

Skills

Strong background in hotels or hospitality

Customer Service Experience

Hospitality Experience

Excellent Maths and English skills

Knowledge of Opera PMS System

Proficient in Microsoft Office

Confident and articulate

Tools

Opera PMS System

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

A prestigious venue in Wokingham is seeking a dynamic Hotel Night Receptionist, ready to warmly welcome guests.

You will ensure that all guests receive a warm welcome to the hotel, setting the scene for their stay and ensuring any needs are anticipated and actioned. This role will include running the night audit each day and settling all accounts within the hotel where necessary. The role will include working in various areas of the hotels, including reception or the assistance of the food and beverage team. In addition, some basic cleaning and security work are involved to ensure that the hotel is ready for guests each morning.

This role is 36 hours per week with the potential for extra hours to cover absence when required. (Shifts between 10PM & 07AM/12AM & 9AM). The salary on offer is 12.21 per hour.

Responsibilities

Main responsibilities for the Hotel Night Receptionist are:

• Ensure that the service offered to guests is personal, memorable and to a 4 star hotel standard.
• Build relationships with guests, ensuring that they want to return to the venue.
• Ensure good communication with all departments throughout the hotels.
• Check in and check out of hotel guests, inclusive of taking payments and reconciling banking.
• Handle, follow-up and communicate any comments or complaints from guests, passing them on to the Front of House Manager as necessary.
• Be familiar with and promote the hotel facilities.
• To oversee and run the night audit (full training will be given) to ensure that all financial reports are completed and accurate.
• To be fully versed with all fire evacuation procedures and operating the fire panel.
• To have an excellent knowledge of all reception procedures.
• To carry out fire and security walks throughout the night, ensuring that external doors are locked as appropriate and the site is safe and secure.
• To assist other departments according to night business needs.
• To carry out some general cleaning in public areas so that the hotel is ready for guests every morning.

Qualifications

Skills required for the Hotel Night Receptionist are:

• Strong background in hotels or hospitality
• Customer Service Experience(1 Year)
• Hospitality Experience(1 Year)
• Excellent Maths and English skills
• Knowledge of Opera PMS System (preferred but not essential)
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Confident and articulate

Benefits

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site gym
• Referral programme