Hotel Manager

Leonardo Hotel Cardiff; Cardiff; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hotel in Cardiff is seeking a Hotel Manager to ensure smooth operations and deliver exceptional guest experiences. The ideal candidate will possess strong leadership skills and a passion for hospitality. You will set satisfaction targets, manage a vibrant team, and work towards sustainability goals. This role offers opportunities for personal development and competitive perks, including an enhanced pension plan and ongoing training.

Benefits

Enhanced pension plan

Special rates on hotel rooms

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Access to Wellbeing Support

Ongoing training programs

Qualifications

• Experience in hotel management or a related field.
• Ability to coach and develop team members.
• Strong understanding of health and safety standards.

Responsibilities

• Lead operations of the hotel and ensure exceptional guest experiences.
• Set and meet guest satisfaction targets.
• Achieve Gold accreditation for Green Tourism.
• Regularly inspect hotel facilities for compliance.

Skills

People skills

Team leadership

Customer service

KPI management

Green Tourism knowledge

Job description

Overview

Be Yourself – Be an Inspiration to Your Team – Be Leonardo

As a Hotel Manager, you’ll keep your hotel running like clockwork and lead your team from the front to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with key people skills, who is great at getting the best out of their team by giving them that get-up-and-go!

Benefits

Some of the perks you could enjoy include:

• Enhanced pension plan
• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

Responsibilities

• Be yourself!
• Set guest satisfaction targets and ensure these are met, using guests’ feedback and surveys
• Work towards achieving Gold accreditation for your hotel through Green Tourism by reducing the hotel’s carbon footprint
• Be an expert in hitting KPIs and delivering results!
• Coach and support your management team to build the skills necessary to progress in their careers
• Regularly inspect facilities and rooms to ensure we are in compliance with health and safety standards, and our product is to brand standard
• Build relationships with the local community and business leaders
• Collaborate with your local HR team to host engaging activities for your team
• Get involved with company-wide projects to continue evolving the Leonardo Hotels brand

Why join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, hard work earns you genuine opportunities for development and progression; in fact, our in-house “High Potential” programme is designed just for leaders like you. In order to thrive here, you need to enjoy working at pace. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!