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Hotel Manager

Travelodge Hotels (UK)

Bristol

On-site

GBP 29,000 - 34,000

Full time

Today
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Job summary

A major hotel chain in Bristol seeks a Hotel Manager to lead teams, enhance customer experiences, and achieve performance targets. You'll drive team development and maintain high standards in service. Experience in hospitality is key. This role offers a salary of £29,000, annual bonuses, and various employee benefits including room discounts and an 8% pension scheme.

Benefits

Annual bonus up to 13%
50% discount on rooms
28 days annual leave
High street discounts
Pension scheme with employer contribution

Qualifications

  • Experience leading a team in a customer-facing industry.
  • Strong communication skills to convey the company's objectives.
  • Ability to thrive in a fast-paced work environment.

Responsibilities

  • Lead, coach, and motivate hotel teams.
  • Develop personal plans for team members’ growth.
  • Manage recruitment and ensure warm inductions.
  • Maximize food and beverage sales through upselling.
  • Oversee cleanliness and maintenance of hotel areas.

Skills

Leadership
Coaching
Customer Service
Sales Maximization
Team Management
Job description
Overview

Job Description Find where you belong! Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Hotel Manager role could be the next exciting step in your career.

Responsibilities
  • Leading, coaching and motivating the hotel teams.
  • Working with team members to create personal development plans for their career growth.
  • Recruiting motivated team members and ensuring they have a warm and welcoming induction.
  • Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel).
  • Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel).
  • Reviewing customer feedback to produce targeted action plans for improvement as required.
  • Ensuring rooms and public areas are cleaned using company best practice.
  • Reporting and overseeing any repairs or maintenance needed.
  • Rota management, banking and health & safety responsibilities.
  • Driving awareness and engagement for Team Members to earn more through our incentive schemes.
Why Travelodge?

Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience, which is where our Hotel Managers come in. We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues wellbeing, and we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this "Better Me".

Who will this appeal to?

You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel. You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. Your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture. You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides customers a stay that they can trust.

Benefits
  • £29,000
  • Annual bonus up to 13% by achieving KPI targets
  • Flexible and part time working hours
  • 50% discount on rooms plus food and soft drinks
  • Discounts for friends and family with thousands of rooms at £19.99
  • £50 voucher on each work anniversary
  • 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
  • High street retailer and mobile phone discounts
  • Pension scheme totalling 8% (employer contribution 3%)
  • To find out what our Hotel Managers get up to take a look at our short video
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