Hotel Butler

The Ritz London; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

The Ritz London is seeking a dedicated Butler to deliver exceptional service within their Rooms Division. The role requires previous experience in a luxury environment, excellent customer service skills, and the ability to work under pressure. Employees will enjoy competitive salaries, comprehensive benefits, and a dynamic work environment committed to creating memorable experiences.

Benefits

Competitive salary within the luxury London Hotel sector

Instant reward and recognition scheme

28 holidays including bank holidays

Employee discount scheme

Free laundry service for tailored uniform

Social events and activities

Season ticket loan

Wellness treatments

Employee mental health assistance helpline

Training Fund Assistance

Qualifications

• Relevant experience in a 5-Star property or equivalent.
• Strong command of the English language, both spoken and written.
• Ability to work under pressure.

Responsibilities

• Provide exceptional service to guests, maintaining luxury standards.
• Work closely with housekeeping and other departments.
• Anticipate guest needs and manage requests efficiently.

Skills

Customer service skills

Organisational skills

Discretion

Professional attitude

Job description

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Located between the bustling
Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the
height of opulence with luxurious bedrooms, Michelin star dining and
world-renowned Afternoon Tea. At every opportunity, our employees create a
positive, memorable, and magical experience for both our customers and
colleagues.

POSITION OVERVIEW

We have an exciting opportunity for a
dynamic and enthusiastic individual to join our team at The Ritz London within the
Rooms Division as a Butler.

The successful candidate will be
committed to going above and beyond to deliver exceptional service to our
guests while maintaining The Ritz London’s 5-star luxury standards. As a
Butler, you will be responsible for providing unparalleled service to our clients
and guests, ensuring all facilities and requests are well taken care of, and
needs are anticipated in advance and managed accordingly. Our butler will be
working closely with other departments such as Housekeeping, Room Service,
Reception, and Hall Porters & Concierge to maintain the highest 5-star
standards for our guests and their experiences.

ENTRY REQUIREMENTS

• Relevant
  experience in a 5-Star property or household equivalent is essential
• Excellent
  customer service skills and discretion
• Possess the
  ability to work under pressure and have strong organisational skills
• Great command
  of the English language, both spoken and written
• Display a
  polite and professional attitude to internal and external guests

OUR BENEFITS

• Highly
  competitive salary within the luxury London Hotel sector
• Instant reward
  and recognition scheme
• 28 holidays
  (including bank holidays)
• Employee
  discount scheme for Ritz goods and external providers
• Free laundry
  service for tailored uniform
• Social events
  and activities
• Season ticket
  loan
• CODE
  Hospitality App
• Wellness
  treatments: massage, chiropody and more
• Employee
  mental health assistance helpline
• Training Fund
  Assistance

Eligibility: In line with the
requirements of the Asylum & Immigration Act 1996, all applicants must
either be eligible to live and work in the UK or must obtain permits to work in
the UK or must obtain permits to work in the UK prior to application.
Documented evidence of eligibility will be required from candidates as part of
the recruitment process.

Due the high volume of applicants, if
you have not heard from us within 10 days, please consider your application to
be unsuccessful.