Hospitality Team Leader - London

Equipment Sales & Service Limited.; City of Westminster; On-site; GBP 30,000; Full time

Job summary

A leading hospitality service provider in Westminster is seeking a dedicated professional to handle event coordination and customer interaction. The role involves setting up for bookings, leading receptions, and ensuring excellent service. Candidates must possess strong leadership and customer service skills, with experience in the hospitality industry. Offering a salary of £29,200 per annum and a range of benefits, including personal development opportunities and a pension scheme.

Benefits

Personal development and training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

Healthcare Support App

Eye care

Wellbeing strategy

Regular social events

Holiday purchase scheme

Volunteering days

Professional subscriptions

Recognition schemes

Long-service awards

High-street discount vouchers

Qualifications

• Prior experience in the hospitality industry is required.
• Strong leadership and communication skills are essential.
• Excellent customer service skills are mandatory.
• Problem-solving abilities are a must.
• Organizational and time management skills are necessary.
• Ability to remain calm under pressure is important.

Responsibilities

• Be polite, professional and friendly with customers and colleagues.
• Set up rooms for bookings and events according to standards.
• Coordinate timely delivery of refreshments and lunches for meetings.
• Lead drinks and canape receptions for up to 70 guests.
• Work closely with the events supervisor and line manager.

Skills

Leadership skills

Communication skills

Customer service

Problem-solving

Organizational skills

Time management

Calm under pressure

Job description

Responsibilities

• To be polite, professional and friendly at all times with customers, clients and colleagues.
• Set up rooms for bookings and events according to standard procedures.
• Execute/Coordinate the timely delivery of refreshments breaks and lunches for meetings and conferences.
• Lead drinks and canape receptions for up to 70 guests.
• Work closely with the events supervisor and line manager, listening and aligning with the event vision and organizational standards.
• Ensure all equipment are properly placed, clean, and presentable.
• Polish and prepare glassware, silverware, and crockery prior to and during events.
• Receive, check, and store deliveries for upcoming events and meetings.
• Demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations.

Qualifications and Skills

• Prior experience in the hospitality industry.
• Strong leadership and communication skills.
• Excellent customer service skills.
• Problem-solving abilities.
• Organizational and time management skills.
• Ability to remain calm under pressure.

About the Company

Company of Cooks is a 25-year‑old culinary leader. We run cafés, restaurants, bars and events in some of the UK’s most beloved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces.

Our values – Craft, Creativity and Community – guide everything we do. They shape how we work together, support our partners, and make each guest feel welcome. If you care about food, people and doing things properly, you’ll feel right at home here.

Benefits

• Personal development and training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App (annual health check, Digital GP, mental health consultations, nutritional consultations, second medical opinion)
• Eye care
• A comprehensive wellbeing strategy – including Employee Assistance Programme and salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long‑service awards
• Access to great high‑street discount vouchers

Compensation

Salary: £29,200 per annum (except overtime paid at standard rate). Working pattern: Monday to Friday, 40 hours per week. Flexible shifts between 8 am and 11 pm.