Hospitality Supervisor – Catering Ops & Guest Experience Lead

Aramark; Stevenage; On-site; GBP 27,000; Full time

Job summary

A leading service provider in Stevenage is looking for a Hospitality Supervisor to manage catering operations across multiple locations. The role includes supervising staff, maintaining food quality, and delivering excellent customer service. The ideal candidate will have 1-2 years of experience in a similar role and strong problem-solving skills. Benefits include free meals and access to employee discounts.

Benefits

Free meals during your shift

Free on-site parking

Access to employee benefits portal

Online GP services

Apprenticeship schemes

Qualifications

• 1-2 years' experience in a similar supervisory or hospitality role.
• Strong customer service skills.
• Excellent attention to detail and time management.
• Calm and effective problem-solving abilities.
• Confident decision-making under pressure.

Responsibilities

• Supervise and motivate catering staff and service teams.
• Coordinate the delivery and presentation of food.
• Respond to client requests and ensure a positive guest experience.
• Monitor food quality and uphold hygiene standards.
• Resolve operational issues and maintain smooth service.
• Maintain records of deliveries and communicate with teams.

Skills

Customer service skills

Attention to detail

Time management

Problem-solving abilities

Job description

A leading service provider in Stevenage is looking for a Hospitality Supervisor to manage catering operations across multiple locations. The role includes supervising staff, maintaining food quality, and delivering excellent customer service. The ideal candidate will have 1-2 years of experience in a similar role and strong problem-solving skills. Benefits include free meals and access to employee discounts.