Hospitality Operations & Guest Experience Lead

THE PIG Hotels (Home Grown Hotels); Swanage; On-site; GBP 36,000 - 41,000; Full time

Job summary

A leading hospitality group is seeking a House Manager for their Swanage location. In this operational role, you will ensure the effective running of hotel services, enhance guest experiences, and manage a team across various departments. The ideal candidate has at least three years of hospitality management experience and familiarity with OPERA or Fidelio systems. This position offers opportunities for progression within the company and includes various employee benefits such as staff stays and discounts.

Benefits

Free B&B staff stays

35% discount on food, beverages & treatments

Meals on duty

Annual holiday increase (up to 33 days)

Take home goods - cost price

Access to on-demand GP and wellness services

Learning & development courses

Anniversary vouchers

Qualifications

• Minimum three years’ experience in hospitality management.
• Solid knowledge of guest relations and F&B operations.
• Ability to handle Duty Manager shifts and emergency situations.

Responsibilities

• Oversee daily operations and respond to guest needs.
• Lead the reception, treatments, grounds, maintenance, housekeeping teams.
• Coordinate service to enhance guest experiences.

Skills

Hospitality management

Guest relations

Leadership

Decision-making

Communication

Attention to detail

Tools

OPERA

Fidelio

Job description

A leading hospitality group is seeking a House Manager for their Swanage location. In this operational role, you will ensure the effective running of hotel services, enhance guest experiences, and manage a team across various departments. The ideal candidate has at least three years of hospitality management experience and familiarity with OPERA or Fidelio systems. This position offers opportunities for progression within the company and includes various employee benefits such as staff stays and discounts.