Hospitality Manager

Compass Group; Hinxton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality provider is seeking a Hospitality Manager to oversee events at Hinxton Hall Conference Centre. This full-time role includes managing front of house teams and ensuring high service standards. Candidates should have experience in hospitality leadership and excel in communication and organization. The position offers excellent perks and a collaborative culture, requiring a mode of transport due to shift timings.

Benefits

20 days annual leave

Free staff meals

Free staff parking

Access to company perks & benefits

On-site F&B discounts

Training and development opportunities

Qualifications

• Passionate about delivering exceptional customer service.
• Previous leadership or supervisory experience in hospitality or catering role.
• Excellent communication and organisational skills.

Responsibilities

• Delivery of various conferences, events, and functions on site.
• Act as a vital link between the front of house teams and senior managers.
• Assist with staff training and development.
• Take ownership of key admin tasks related to events.
• Uphold the Compass Group brand professionally.

Skills

Customer service excellence

Leadership

Organisational skills

Communication

Team management

Job description

Hospitality Manager

Location: Hinxton Hall Conference Centre
Salary: £15.85 per hour, 37.5 hours per week (plus paid overtime)
Contract: Full-Time, alternate shift pattern (07:00 - 15:30 & 12:30 - 23:00 approx.), 5 out of 7 days per week

As the Hospitality Manager, you will be responsible for ensuring the smooth running and delivery of the events, conferences and functions that take place on site. You will be an ideal fit if you have experience of running large scale conferences and functions and are comfortable running the floor of the event. It is key that service standards remain high throughout, and it is the responsibility of the Hospitality Manager to ensure this.

You will have the opportunity to inspire and motivate the front of house team with your leadership ability and drive excellence in all aspects of food and service delivery. It is crucial that you have your own mode of transportation, due to the shift times and due to the location of the venue.

What can we offer you

• A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged.
• 20 days annual leave (excluding bank holidays and national holiday days)
• Free staff meals whilst on site.
• Free staff parking whilst at work.
• Access to Compass Group company perks & benefits.
• Perks for Works discounts and promotions
• Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks.
• On-site F&B discounts.

Responsibilities

• Delivery of the various conference, events and functions that take place on site.
• Act as a vital link between the front of house teams and senior managers on site, to ensure high-quality service delivery
• Assist with staff training and development
• Take ownership of key admin and paperwork tasks related to the event you are leadinginfl
• Step in as the main point of contact during the Manager's absence
• Uphold and represent the Compass Group UK&I brand professionally at all times

The Ideal Candidate

• Someone passionate about delivering exceptional customer service
• Previous leadership or supervisory experience in a similar hospitality or catering role
• Excellent communication and organisational skills
• A positive, can-do attitude with a drive to develop and lead others
• Experience in managing and motivating teams
• Adaptable and ready to embrace new challenges

About Us

Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York.

Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website.

We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association's Food Made Good Programme.

Job Reference: com/0501/41077001/52709889/R/SU #RA Venues