Hospitality Customer Service Supervisor (CSS)

University of Exeter; Exeter; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading university in the UK is seeking a customer-focused leader to supervise hospitality services across its campuses in Exeter. The role emphasizes delivering high-quality student experiences and exceptional customer service, requiring flexibility and excellent communication skills. Candidates with previous food delivery experience are encouraged to apply. Benefits include generous holiday allowance and opportunities for career development.

Benefits

Generous 39 days holiday allowance

Access to state-of-the-art sports facilities

Flexible working options

Qualifications

• Previous experience in a fast-paced food delivery setting desired.
• Flexible approach to working patterns.
• Ability to work both in teams and alone.

Responsibilities

• Supervise hospitality services across both campuses.
• Ensure high-quality student experiences.
• Deliver exceptional customer service to event clients.
• Support administrative requirements of the department.

Skills

Excellent communication skills

Service-oriented attitude

Ability to thrive in a dynamic environment

Experience in food delivery

Job description

Overview

Hospitality, Conferencing and Events

Salary up to £28,421 depending on skills and experience

Generous 39 days holiday allowance (Including bank holidays)

Access to state of the art sports facilities

Accredited learning and development opportunities

This full time, permanent post will be focused on supervisingour Delivered and Managed hospitality service across both Streatham and St Luke’s campuses within the Commercial Operations portfolio.

Working 36.5 hours per week for any 5 days out of 7 this role will require evenings and weekend working with some daytime support.

You will have a flexible approach to working patterns, as well as having excellent communication skills.

Our incredibly busy, unique format requires a candidate that is service-orientated with the ability to thrive in an energetic and dynamic environment. Previous experience in a fast-paced food delivery setting along with the ability to drive is desired.

You will make a significant contribution to the achievement of the following aims:

• ensuring students receive the highest quality student experience
• developing standards which ensure the service is at the forefront of the industry
• delivering a financial contribution to ensure continuous investment across the University’s estate
• Providing exceptional customer service to all our event clients
• Development of existing VIP services

We are looking for customer focused, team leader who can also work alone. A particular focus will be on providing exceptional customer service at all times with a passion for providing high quality food and drink.

You will demonstrate high standards and be well organised. On occasion required to support the administration requirements of the department.

Please ensure you read the Job Description and Person Specification for full details of this role.

Benefits

We offer some fantastic benefits including:

• 39 days leave per year
• options for flexible working
• onsite gyms and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26wks full pay), paternity leave (up to 6wks full pay) and a Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further information

For an informal discussion and more information about the role, please contact Max Droudge (Trading Operations Manager), m.j.o.droudge at Exeter.ac.uk

Our Equality, Diversity and Inclusion Commitment

We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

We are proud signatories of the Armed Forces Covenant and welcome applications from service people.

From £26,257 up to £28,421 on Grade C, depending on qualifications and experience