Hospitality and Restaurant manager

Audley Villages; Royal Leamington Spa; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retirement community provider in Royal Leamington Spa seeks an Operations Manager. You will ensure high-quality service for residents and external customers, manage team operations, and comply with policies. Ideal candidates will have hospitality experience and strong people management skills. Competitive salary, benefits, and a supportive work culture are offered.

Benefits

Competitive salary

Company pension scheme with 5% contribution

28 days holiday including bank holidays

50% discount on food and drinks

Guest suites at staff rates

Excellent learning and development opportunities

Free Healthcare Cash Plan

Refer a friend bonus scheme

Free uniform

Qualifications

• Experience in a 4* or higher hospitality environment is essential.
• Capable of managing employee relations issues professionally.
• Effective in recruitment, onboarding, and staff development.
• Ability to manage own finances and understand procurement.

Responsibilities

• Lead and manage the team for high-quality service.
• Act as host and operator, building relationships.
• Ensure compliance with all procedures and policies.
• Deputize for the General Manager during absence.

Skills

Food, beverage and leisure club management experience

Employee relations management

People management

Profit & Loss management

Project Management experience

Flexibility for various tasks

Warm, professional and empathetic attitude

Job description

Overview

We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.

Responsibilities

As our Operations Manager you will be an integral part in the smooth running of Audley villages and you’ll lead and manage the team to ensure that Audley Owners and External Customers have the highest quality of service and experience. You will be the face of the village operation acting as host and operator, building relationships and maximising all business opportunities. You will be responsible for ensuring the Village complies with all procedures and policies and you’ll also act as a deputy for the General manager in their absence.

The Ideal Candidate

• Food, beverage and leisure club management experience in a 4* or higher hospitality environment is a must.
• Ability to deal with all employee relations issues professionally and legally.
• Effective experience of people management including Rota management, recruitment, onboarding and staff development.
• Ability to manage own Profit & Loss, controlling costs and deal with procurement and invoicing processes.
• Project Management experience mainly for event planning and management (preferably).
• Hands on and flexible approach in order to be able to carry out a variety of tasks to the need of the village.
• Warm, professional and empathetic.

In Return You Will Receive

• Work life balance
• Competitive salary
• Company pension scheme, with a 5% company contribution
• 28 days holiday (inclusive bank holidays)
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• Excellent learning and development opportunities
• Free membership to our employee discount portal with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme
• Free uniform and a lot more…

Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’

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