Hospice at Home Transformation and Operations Manager

PHYLLIS TUCKWELL MEMORIAL HOSPICE LTD; Farnham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community healthcare organization in Farnham is seeking a Hospice at Home Transformation and Operations Manager. This role involves leading the transformation of Hospice at Home services, managing a dedicated team, and shaping innovative care models ahead of a new hospice opening in 2026. Candidates should have senior operational management experience in health or social care, with a passion for compassionate, person-centered care.

Benefits

Six weeks paid holiday plus public holidays

NHS Pension continuation or matched contributions

Health Cash Plan Scheme

Employee Assistance Programme

Flexible working

Qualifications

• Experience in service transformation and operational management in health or social care.
• Understanding of community-based care, ideally in palliative, oncology, or frailty services.
• Knowledge of quality improvement and engagement strategies.

Responsibilities

• Lead the transformation and daily operational delivery of Hospice at Home services.
• Manage a team of dedicated professionals and support them through change.
• Shape new care models aligned with population needs.

Skills

Leadership in healthcare

Change management

Community-based care understanding

Project management

Stakeholder engagement

Job description

Overview

Fixed Term Contract for 20 months. Are you an experienced healthcare leader passionate about compassionate, community-based end-of-life care? Phyllis Tuckwell is transforming how we deliver our Hospice at Home services and are looking for a Hospice at Home Transformation and Operations Manager to lead this change. This is a unique opportunity to shape innovative care models ahead of our new hospice opening in 2026, while managing and inspiring our dedicated community teams. "For everyone to have the best possible experience at the end of life." This role is perfect for a dynamic, compassionate, strategic and strong operational leader with a passion for inclusive care, change, and collaboration. Youll play a central part in shaping our service models, embedding continuous improvement, and inspiring teams to deliver exceptional care to people in their homes.

Responsibilities

• Lead the transformation and daily operational delivery of our Hospice at Home services.
• Collaborate across the system to improve outcomes for patients and families.
• Manage a team of dedicated professionals, supporting and empowering them through change.
• Shape and embed new models of care aligned with population needs and our new hospice opening in 2026.
• Be a visible, values-driven leader, championing inclusion, equity, and evidence-based practice.

Requirements / Qualifications

• Experience in service transformation and senior operational management in health or social care.
• Understanding of community-based care, ideally in palliative, oncology or frailty services.
• Knowledge of project management, stakeholder engagement, and quality improvement.
• A passion for compassionate, person-centred care, aligned with our values.
• A collaborative approach, ready to work across boundaries and lead with kindness, clarity and purpose.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our staff are pivotal in helping deliver our vital services, ensuring every day is precious for our patients. The impact of our services on the lives of our patients and their families can be read about here.

Benefits

• Six weeks paid holiday plus public holidays
• Continuation of NHS Pension or Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card
• Clinical Supervision and Support
• Flexible working