Home to School Transport Assistant - WMF2458e

Westmorland and Furness Council; Penrith; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in Penrith is seeking a full-time Home to School Transport Assistant. This role involves providing administrative support within a busy transport team, handling customer calls, and monitoring queries. Applicants should possess strong organisational skills and customer service experience. The position offers opportunities for hybrid working after initial training. Competitive benefits and a positive work environment are included.

Benefits

Competitive pension scheme

Enhanced annual leave allowance

Various discounts and perks

Qualifications

• Experience in providing high-quality administrative support.
• Ability to challenge and maintain a can-do attitude.
• Confident in using a range of computer systems.

Responsibilities

• Support the commissioning and procurement for transport routes.
• Handle customer inquiries via phone and email.
• Assess applications and prepare contract documentation.

Skills

Organisational skills

Customer service experience

Interpersonal skills

Attention to detail

Job description

About this opportunity

This is an exciting opportunity for a self-motivated, independent thinker to join the Integrated Home to School Transport Team as a Home to School Transport Assistant. This is a great openingallowingyou to develop your career and work alongside others who are passionate about making a difference and ensuring 4,000+ mainstream and SEND pupils get to school every day in Westmorland and Furness Council area.

Who we are looking for…

Are you organised, efficient and able to provide high quality, confidential administrative support? Then this could be the opportunity for you.

We are looking for a full-time Home to School Transport Assistant to join the Team. is a busy team responsible for the commissioning, procurement and subsequent contract management of around 500 mainstream school, SEND and PRU transport routes. This is a customer facing role, involving taking phone calls from the public and monitoring email queries. The workload is varied and could see you assessing applications, assisting in the tendering of routes, preparing contract documentation, raising purchase orders, processing clearances for drivers & passenger assistants, issuing driver clearance badges or even getting out of the office and undertaking route inspections.

You should have customer service experience alongside strong interpersonal skills with the ability to challenge and question whilst maintaining a ‘can do’ attitude with a determination to seek solutions. To undertake this role effectively you will be able to ensure attention to detail and accuracy in your work, even when under pressure, and to be confident to learn to use a range of computer systems (training will be given).

The team are currently based in Parkhouse, Kingmoor Park, Carlisle, CA6 4SJ and there will be a requirement to work from this office for the duration of the on-the- job training, whereafter there will be the opportunity for some hybrid working. There is an emphasis on working regularly from this office where possible, particularly throughout the summer months prior to the commencement of the school academic year.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

If you have any queries about this role or would like an informal chat about this opportunity, then please contact Rebecca Thompson on 01228 221703.

Application and Interview information

Closing date: 21st November 2025

To apply please click the Apply Now link below.