Home Field Technical Lead

Aviva; Bath; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading insurance company in the UK seeks a Home Field Technical Lead to oversee the Home Field Claims Team. This role requires strong technical knowledge of home claims and substantial coaching experience to enhance team performance. Responsibilities include managing daily technical issues and ensuring high customer service standards. The company offers a competitive salary of £45,000 - £55,000, a company car, and various employee benefits focused on well-being and flexibility.

Benefits

Company Car

Bonus opportunity - 10% of annual salary

Generous pension scheme

29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Retailer discounts

Free Aviva shares through Matching Share Plan

Supportive parental and carer's leave policies

Flexible benefits including cycle to work

Paid volunteering days

Qualifications

• Proven track record of improving performance through coaching.
• Ability to interpret insurance policies and handle claims validation.
• Customer-focused with a talent for managing stakeholder relationships.

Responsibilities

• Lead technical matters for the Home Field Claims Team.
• Ensure excellent customer service and cost control.
• Support the training and development of the Home Field Team.

Skills

Strong Technical knowledge of Home Claims

Claims handling proficiency

Coaching experience

Customer focus and communication skills

Relevant certifications (Cert CII / Dip CII)

Education

Cert CII / Dip CII, BDMA, HND / HNC in Building Studies

Job description

Home Field Technical Lead - Salary circa £ 45,000 - £55,000 per year

This is a great job for someone with a strong Building Technical knowledge, who enjoys coaching people to develop in their role whilst delivering great service to our customers and controlling claims cost.

If this is someone like you, we would love to hear from you!

A bit about the job :

Based in our Home Field Claims Team, this role is responsible for the day-to-day technical leadership of the Home Field Team, a team of Home Field Consultants who act as 'eyes on site,' for our Home Project Managers (who retain customer ownership at desk), handling home claims up to £50k.

Technical leadership is a core feature of this role, and you manage all day-to day technical matters relating to the claims handled by the Home Field Team. You will take ownership and accountability for excellent customer service, cost control and work with the Home Field people lead Home Desk technical leads and our training team to support the overall end to end management and upskilling of our Field Team.

You will be fully mobile across the UK, spending appropriate time in the field with the team but with a home-based office. A company car will be provided, if you are successful in this role

Skills and experience we're looking for :

• Strong Technical knowledge relating to Home Claims fundamentals, Philosophies & Standards, insurance principles and policy interpretation.
• Proficient understanding of claims handling, encompassing policy coverage, validation, fraud detection, and the ability to approve and challenge scopes in accordance with policy standards and best practice.
• Coaching experience with proven track record of improving performance and capability.
• Customer Focused, strong communication skills with a talent for building relationships, managing stakeholder expectations, handling conflicts, and effectively resolving problems.
• Ideally, you hold certifications like Cert CII / Dip CII, BDMA, or HND / HNC in Building Studies, or the ability to demonstrate comparable technical / management experience.

What you'll get for this role :

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £45,000 - £55,000 per year (depending on location, skills, experience, and qualifications)
• Company Car
• Bonus opportunity - 10% of annual salary Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone :

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

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