Home & Broadband Product Manager

jobs.jerseyeveningpost.com-job boards; United Kingdom; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading telecom provider is seeking a dynamic Home and Broadband Product Manager to drive growth in their broadband portfolio across the Channel Islands and Isle of Man. This role involves managing the entire product lifecycle, focusing on customer experience and commercial performance while collaborating with cross-functional teams. The ideal candidate will have product management experience in telecoms or broadband with a strong understanding of market dynamics.

Qualifications

• Proven product management experience in Consumer or SME markets, ideally within telecoms or broadband.
• Strong commercial acumen with a record of delivering results.
• Solid understanding of telecommunications technologies.

Responsibilities

• Lead the development and improvement of broadband and home phone services.
• Own the product roadmap and ensure excellent customer experience.
• Set and execute strategies for product areas and key customer segments.

Skills

Product management experience

Strong commercial acumen

Understanding of telecommunications technologies

Stakeholder alignment

Job description

Overview

Our client is seeking a dynamic Home and Broadband Product Manager to play a pivotal role in driving the growth and performance of their fixed-line and broadband portfolio across the Channel Islands and Isle of Man. With a focus on optimisation and customer experience, you'll be at the forefront of customer acquisition and revenue enhancement, ensuring the brand remains the provider of choice in competitive Consumer and SME segments. This role encompasses the entire product lifecycle, from proposition shaping and pricing to service delivery and continuous improvement. You will collaborate with various teams to bring innovative solutions to market and will take part in long-term product strategy and planning while managing day-to-day performance.

Responsibilities

• Lead the development, management, and ongoing improvement of fixed broadband, home phone, and value-added services (VAS).
• Own the product roadmap and customer journeys, ensuring strong commercial performance and excellent customer experience.
• Promote the Guernsey fibre programme to drive customer adoption and develop strategies for retention, migration, and upselling.
• Collaborate with commercial, technical, regulatory, and customer support teams to create and launch compelling product propositions.
• Set and execute the 5-year strategy, Annual Operating Plan (AOP), forecasts, and KPIs for product areas and key customer segments.
• Monitor and analyse product performance, providing insight to drive growth and improve operational efficiency.
• Utilise market and customer research to inform product development and positioning.
• Manage supplier relationships, ensuring compliance and adding commercial value while identifying potential risks.
• Represent the company externally with partners, customers, and industry bodies.

Qualifications

• Proven product management experience in Consumer or SME markets, ideally within telecoms or broadband industries.
• Strong commercial acumen and a record of delivering results through end-to-end product lifecycle management.
• Solid understanding of telecommunications technologies, including commercial, technical, and regulatory dynamics.
• Experience in developing and managing product, pricing, budget plans, and performance tracking.
• Ability to influence and align stakeholders across various departments.

What You'll Love

You will enjoy being part of an environment that values teamwork, customer satisfaction, and a passion for technology and learning. The role allows you the opportunity to collaborate with cross-functional teams, innovate in product offerings, and help shape a community-focused approach to service delivery. You will be empowered to take ownership and drive initiatives forward while enjoying a vibrant and dynamic workplace culture.

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