Hollister - Key Lead, Oracle

Hollister Co. Stores; Reading; On-site; GBP 100,000 - 125,000; Part time

Job summary

A leading retail company in Reading is seeking a Key Lead to enhance in-store customer experiences through effective leadership and guidance. You will supervise floor operations and coach team members to achieve sales goals. The role requires at least one year of retail experience, a high school diploma, and strong customer service skills. The position offers flexible scheduling, a quarterly sales bonus, and growth opportunities within the company.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Training and Development

Qualifications

• At least 1 year of retail experience is preferred.
• No supervisory / management experience is required.
• Knowledge of fashion trends is a plus.

Responsibilities

• Ensure quality in-store experience for customers.
• Act as the Floor Supervisor, guiding Brand Reps.
• Drive store performance through customer experience.

Skills

Customer Focus

Communication

Interpersonal Interaction

Adaptability / Flexibility

Multi-Tasking

Education

High School Diploma / G.E.D. equivalent

Job description

Job Description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Opening and closing routine
• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register / Point of Sales use
• Asset Protection
• Visual Displays
• System Skills

Work Schedule Requirements

• Schedule will vary weekly but should expect to work at least 16 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• In addition, during peak timeframes, hours will increase to support the needs of the business.

Qualifications

• Education - High School Diploma / G.E.D. equivalent preferred
• Retail Experience - At least 1 year of retail experience is preferred.
• Supervisor / Managerial Experience - No supervisory / management experience is required.
• Customer Focus
• Communication
• Interpersonal Interaction
• Fashion Trend Knowledge
• Outgoing
• Assertiveness
• Adaptability / Flexibility & Stress Tolerance
• Poise & Ambition
• Multi-Tasking
• Applied Learning
• Work Ethic
• Omni Channel Services

What You’ll Get

• Quarterly Sales Incentive Bonus
• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Associate Assistance Program
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

Abercrombie & Fitch Co. is an Equal Opportunity employer