Hollister Co. - Brand Representative Lead, St. Davids 2

Abercrombie and Fitch Co.; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global specialty retailer is seeking a Brand Representative Lead in Cardiff to provide exceptional customer service and drive sales. The ideal candidate will have at least one year of customer service experience and strong leadership skills. Responsibilities include managing stockroom activities, ensuring salesfloor presentation, and leading associates. The role requires flexibility in scheduling across weekdays and weekends, offering an inclusive workplace.

Benefits

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Training and Development

Qualifications

• At least one year of customer service experience.
• Strong work ethic and analytical skills.
• Ability to multi-task and maintain stress tolerance.

Responsibilities

• Delivers excellent customer experience to drive sales.
• Leads associates in maintaining sales floor presentation.
• Oversees stockroom organization and asset protection.

Skills

Customer Service Experience

Assertiveness

Attention to Detail

Adaptability / Flexibility

Stress Tolerance

Job description

Company Description

Abercrombie & Fitch Co. (NYSE: ANF) is a leading, global specialty retailer of apparel and accessories for men, women and kids through five renowned brands. The iconic Abercrombie & Fitch brand was born in 1892 and aims to make every day feel as exceptional as the start of a long weekend. abercrombie kids sees the world through kids’ eyes, where play is life and every day is an opportunity to be anything and better anything. The Hollister brand believes in liberating the spirit of an endless summer inside everyone and making teens feel celebrated and comfortable in their own skin. Gilly Hicks, offering intimates, loungewear and sleepwear, is designed to invite everyone to embrace who they are underneath it all. Social Tourist, the creative vision of Hollister and social media personalities, Dixie and Charli D’Amelio, offers trend forward apparel that allows teens to experiment with their style, while exploring the duality of who they are both on social media and in real life.

The brands share a commitment to offering products of enduring quality and exceptional comfort that allow consumers around the world to express their own individuality and style. Abercrombie & Fitch Co. operates approximately 730 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce siteswww.abercrombie.com,www.abercrombiekids.com,www.hollisterco.com,www.gillyhicks.com, andwww.socialtourist.com.

Job Description

The Job

Provides great customer service by anticipating and responding to customer’s needs. Possesses an individualized style that relates to customers. Engage customers in a genuine way to drive sales and provide an exciting, fast and easy store experience. Oversees the functions of the stockroom including receiving and processing shipment, merchandise organization and sales floor replenishment. Executes necessary operational functions in the event that a manager is not present.

Brand Representative Leads work schedule requirements vary across countries, but are typically spread across 5 working days weekly. Brand Representative Leads are required to work most Saturdays and some Sundays, and during the weeks of peak holiday.

What You’ll Do

• Delivers Excellence in Customer Experience to Drive Sales
• Communication
• Leads Associates in Maintaining Salesfloor Presentation
• Asset Protection and Shrink
• Policies and Procedures Adherence
• Oversees Stockroom Organization

Qualifications

What it Takes

• At Least One Year of Customer Service Experience
• Work Ethic
• Assertiveness
• Applied Learning
• Attention to Detail
• Analytical Skills
• Adaptability / Flexibility
• Multi-Tasking
• Stress Tolerance

Additional Information

What You’ll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you!

• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

SEE WHAT IT’S LIKE TO #WORKATHCO - FOLLOW US ON INSTAGRAM @LIFEATANF

Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.

Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer