Hire Controller

Jarvie Plant; Aberdeen City; On-site; GBP 80,000 - 100,000; Full time

Job summary

A well-established equipment hire company in Aberdeen is seeking a motivated Hire Controller to join their Plant Operations Team. This role is crucial in supporting customers and coordinating the hire process to ensure equipment availability. Ideal candidates have strong organizational skills, confidence in communication, and a proactive approach. The company offers competitive pay, employee benefits including a pension scheme and tailored learning opportunities, all within a supportive family-owned business environment.

Benefits

Competitive Salary

Company Sick Pay

Extra Holidays

Tailored Learning Opportunities

Employee Discount Scheme

Life Assurance

Supportive Wellbeing Programmes

Cycle to Work Scheme

Qualifications

• Previous experience in hire operations logistics or customer service preferred but not essential.
• Ability to prioritise and manage multiple enquiries efficiently.
• Confident communication skills both verbal and written.
• Attention to detail for accurate order processing and asset tracking.
• A proactive solution-focused approach with the ability to think on your feet.
• Collaborative and supportive with a positive attitude.

Responsibilities

• Act as first point of contact for hire enquiries providing friendly support.
• Coordinate the full hire process including scheduling deliveries.
• Maintain accurate hire documentation and system records.
• Collaborate with teams to maximise fleet utilisation.
• Manage logistics for on-time equipment movements.
• Identify opportunities to improve processes.

Skills

Strong organisational skills

Confident communication skills

Attention to detail

Proactive solution-focused approach

Comfortable using IT systems and CRM software

Collaborative team player

Positive attitude

Tools

InspHire

HubSpot

Microsoft Office

Outlook

Job description

Join Our Growing Team at Jarvie Plant!

We are excited to offer the opportunity for a motivated Hire Controller to join our Plant Operations Team based at our Aberdeen Depot (AB12 3BQ).

In this role you’ll be at the heart of our operations supporting customers, coordinating hires and ensuring our equipment is where it needs to be when it needs to be there. Your work directly contributes to Jarvie Plants reputation for reliable high-quality hire solutions and excellent customer service.

How This Role Supports the Delivery of Hire Solutions

Our Hire Controllers play a key role in delivering exceptional service and operational efficiency. Your work ensures our customers receive the equipment they need safely, efficiently and on time.

Key Responsibilities Include

• Acting as the first point of contact for hire enquiries providing professional and friendly support to customers and internal teams.
• Coordinating the full hire process from quotation and booking to scheduling deliveries and processing off-hires.
• Supporting operational efficiency by maintaining accurate hire documentation and system records.
• Collaborating with workshop transport and depot teams to maximise fleet utilisation and minimise downtime.
• Managing logistics to ensure equipment movements are planned, communicated and completed on time.
• Proactively identifying opportunities to improve processes and enhance customer satisfaction.

What Makes You a Good Fit for This Role

We love to see the following skills and experience from our applicants:

• Previous experience in hire operations logistics or a customer service environment (preferred but not essential).
• Strong organisational skills with the ability to prioritise and manage multiple enquiries efficiently.
• Confident communication skills both verbal and written to liaise effectively with customers, suppliers and internal teams.
• Attention to detail to ensure accurate order processing documentation and asset tracking.
• A proactive solution-focused approach with the ability to think on your feet.
• Comfortable using IT systems and CRM software (e.g. InspHire, HubSpot, Microsoft Office, Outlook).
• A collaborative team player who supports others to achieve shared goal.
• A positive attitude and a desire to grow your knowledge of fleet operations and the hire industry.

Why Work for Jarvie Plant

As a family owned business Jarvie Plant is built on core values: Safety, Conscious, Collaborative, Dependable, Progressive and Responsible. In this role you’ll help put those values into action delivering safe efficient and customer-focused hire solutions. We’re committed to supporting our people as much as we support our customers.

When you join Jarvie Plant you’ll benefit from

• Competitive Salary with regular reviews to ensure your compensation stays aligned with industry standards.
• Company Sick Pay offering peace of mind in times of illness with financial support when you need it most.
• Extra Holidays with flexible buy/sell options for added flexibility.
• Tailored Learning Opportunities through our dedicated Learning & Development programme.
• Employee Discount Scheme and a wide range of staff perks.
• Life Assurance and a contributory Company Pension Scheme for peace of mind.
• Supportive Wellbeing Programmes including an Employee Assistance Programme (EAP) and family-friendly policies.
• Cycle to Work Scheme to promote a healthy active lifestyle.

How to Apply

Ready to play a key role in delivering reliable hire solutions?

Apply today via our Employment Hero recruitment portal. For any questions please reach out to

Important Information Before You Apply

We’re unable to offer sponsorship; applicants must have the right to work in the UK.

Offers are subject to satisfactory pre-employment checks including references and where relevant DVLA credit or criminal checks.

Jarvie Plant where people are and always will be our greatest asset!

We’re an equal opportunity employer welcoming applicants from all backgrounds and communities.

Employment Type

Full-Time

Experience

years

Vacancy

1